e-COMMERCE/DEPARTMENT LEAD

Fry's Food Stores; Scottsdale (AZ); On-site; USD 52,000 - 62,000; Full time

Job summary

Fry's Food Stores in Scottsdale, AZ is seeking a Store e-Commerce supervisor to assist in day-to-day operations of the e-Commerce department. You will uphold the company values of respect, honesty, integrity, diversity, inclusion and safety.

The role requires supervisory experience, strong communication, ability to read shelf tags, and the capacity to manage orders, scheduling, and staff in a fast-paced environment while complying with food safety guidelines.

Qualifications

• Must have proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Excellent oral and written communication skills.
• Basic math skills (counting, addition, subtraction).
• Self-directed with ability to execute projects with minimal supervision.
• Experience in production or warehouse environment preferred.
• Meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team adheres to laws, food safety procedures and company guidelines.
• Train selectors and customer attendants as needed.
• Act as e-Commerce lead when Store e-Commerce manager unavailable.
• Assist with scheduling to meet operational needs.
• Manage intake of customer orders and assign work.
• Print and distribute order labels including perishables.
• Troubleshoot e-Commerce equipment.
• Maintain supplies and clean staging areas.
• Report discrepancies to store e-Commerce manager.
• Perform opening/closing procedures.
• Learn and implement process improvements.
• Provide feedback on daily and annual performance.
• Work well in high-paced, sometimes stressful environment.
• Manage conflicts professionally.
• Protect customer and business information with honesty.
• Follow directions and seek help when needed.
• Provide support interacting with minors, individuals with special needs, and/or older adults.
• Able to perform essential job functions with/without accommodations.

Responsibilities

• Assist with day-to-day operation of the store's e-Commerce department.
• Support scheduling to meet operational and associates' needs.
• Distribute work to selectors and customer attendants and print order labels.
• Troubleshoot e-Commerce equipment and maintain supplies.
• Uphold food safety procedures and company guidelines.

Skills

Supervisory experience

Shelf tag reading

Computers

Communication skills

Basic math

Self-directed

Job description

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

MINIMUM

• Proven supervisory experience
• Ability to read shelf tags
• Basic knowledge of computers
• Excellent oral/written communication skills
• Basic math skills (i.e., counting, addition, and subtraction)
• Self-directed, ability to execute projects with minimal supervision

DESIRED

• Any experience in a production-oriented environment or warehouse environment, stocking shelves, or cashier experience

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness
• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed
• Perform responsibilities required of selectors and customer attendants as needed per company guidelines
• Train all functions and duties of the selector and customer attendant roles
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
• Assist with scheduling to meet operational and associates' needs
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants
• Print and distribute order labels, including orders for perishable departments
• Troubleshoot e-Commerce equipment and devices
• Maintain level of supplies needed to perform necessary duties
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager
• Perform required opening and closing procedures
• Learn and implement process improvements as directed by division or enterprise e-Commerce team
• Provide feedback on team members daily performance and annual performance reviews
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation