e-COMMERCE/DEPARTMENT LEAD

Smith's Food and Drug; Elko (NV); On-site; USD 42,000 - 54,000; Full time

Job summary

Smith's Food and Drug in Elko, NV is seeking a team-oriented individual to assist the Store e-Commerce manager with day-to-day operations of the e-Commerce department. The role reinforces our core values of respect, honesty, integrity, diversity, inclusion and safety.

You will support scheduling, order intake, and coordination with selectors and customer attendants to ensure accurate, timely order fulfillment and a positive shopping experience.

Qualifications

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Excellent oral/written communication skills.
• Basic math skills (counting, addition, subtraction).
• Self-directed, ability to execute projects with minimal supervision.
• Experience in a production/warehouse environment is desirable.
• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team adheres to laws and food safety procedures and company guidelines.
• Train functions and duties of selectors and customer attendants.
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates' needs.
• Maintain intake of customer orders and distribute work to staff.
• Print and distribute order labels including perishable orders.
• Troubleshoot e-Commerce equipment and devices.
• Maintain supplies and cleanliness of staging areas.

Responsibilities

• Act as case-in-point when Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and staff needs.
• Maintain order intake and distribute work to selectors and attendants.
• Print and distribute order labels for all orders.
• Troubleshoot e-Commerce equipment and devices.
• Maintain organization and cleanliness of staging areas and equipment.
• Provide feedback on performance and participate in reviews.

Skills

Supervisory experience

Shelf tag reading

Computer basics

Communication skills

Basic math

Self-directed

Job description

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

MINIMUM

• Proven supervisory experience
• Ability to read shelf tags
• Basic knowledge of computers
• Excellent oral/written communication skills
• Basic math skills (i.e., counting, addition, and subtraction)
• Self-directed, ability to execute projects with minimal supervision

DESIRED

• Any experience in a production-oriented environment or warehouse environment, stocking shelves, or cashier experience

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness
• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed
• Perform responsibilities required of selectors and customer attendants as needed per company guidelines
• Train all functions and duties of the selector and customer attendant roles
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
• Assist with scheduling to meet operational and associates' needs
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants
• Print and distribute order labels, including orders for perishable departments
• Troubleshoot e-Commerce equipment and devices
• Maintain level of supplies needed to perform necessary duties
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager
• Perform required opening and closing procedures
• Learn and implement process improvements as directed by division or enterprise e-Commerce team
• Provide feedback on team members daily performance and annual performance reviews
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation