e-COMMERCE/DEPARTMENT LEAD

Kroger Family of Companies; Omaha (NE); On-site; USD 40,000 - 60,000; Full time

Job summary

Kroger Family of Companies is seeking a Store e-Commerce Assistant to support daily operations of the store's e-Commerce department. You will help ensure a smooth shopping experience with a focus on variety, freshness, and cleanliness, while adhering to safety and legal guidelines.

Your role includes training staff, scheduling, order intake, labeling, and troubleshooting e-Commerce equipment. You will be the on-site lead when the Store e-Commerce manager is away, working in a dynamic,

Qualifications

• Supervisory experience is required.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Excellent oral and written communication skills.
• Able to perform basic math (counting, addition, subtraction).
• Self-directed with minimal supervision.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team members follow laws, safety procedures and guidelines.
• Perform responsibilities required of selectors and customer attendants as needed.
• Train all functions of selector and customer attendant roles.
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates’ needs.
• Maintain intake of customer orders and assign work to staff.
• Print and distribute order labels, including perishable orders.
• Troubleshoot e-Commerce equipment and devices.
• Maintain supplies and staging areas.
• Report discrepancies and pricing issues to the store e-Commerce manager.
• Perform opening and closing procedures.
• Learn and implement process improvements as directed.
• Provide feedback on team members’ performance and reviews.
• Ability to work in a high-paced environment and manage conflict.
• Maintain honesty and integrity with customer and business information.
• Follow directions and seek help to resolve issues.
• Support and assist minors, individuals with special needs, and older adults.

Skills

Supervisory experience

Shelf tag reading

Basic computer knowledge

Excellent communication

Basic math

Self-directed

Job description

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness

• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed

• Perform responsibilities required of selectors and customer attendants as needed per company guidelines

• Train all functions and duties of the selector and customer attendant roles

• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable

• Assist with scheduling to meet operational and associates’ needs

• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants

• Print and distribute order labels, including orders for perishable departments

• Troubleshoot e-Commerce equipment and devices

• Maintain level of supplies needed to perform necessary duties

• Maintain organization and cleanliness of staging areas and equipment

• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager

• Perform required opening and closing procedures

• Learn and implement process improvements as directed by division or enterprise e-Commerce team

• Provide feedback on team members daily performance and annual performance reviews

• Ability to work cooperatively in high paced and sometimes stressful environment

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner

• Ability to act with honesty and integrity regarding customer and business information

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues

• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS MINIMUM

• Proven supervisory experience

• Ability to read shelf tags

• Basic knowledge of computers

• Excellent oral/written communication skills

• Basic math skills (i.e., counting, addition, and subtraction)

• Selfdirected, ability to execute projects with minimal supervision

DESIRED

• Any experience in a productionoriented environment or warehouse environment, stocking shelves, or cashier experience