e-COMMERCE/DEPARTMENT LEAD

Kroger Family of Companies; Prosper (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Kroger Family of Companies is seeking to support the Store e-Commerce manager in day-to-day operations of the store's e-Commerce department. You will ensure smooth shopping experiences, manage staff, and uphold company values of respect and integrity.

Responsibilities include supervising selectors and customer attendants, training staff, facilitating order intake and labeling, and maintaining equipment and supplies while ensuring compliance with laws and safety procedures.

Qualifications

• Must have proven supervisory experience.
• Excellent oral and written communication skills.
• Basic math skills (counting, addition, subtraction).
• Self-directed with ability to execute projects with minimal supervision.

Responsibilities

• Meet or exceed customer expectations for ease of shopping and service.
• Ensure compliance with laws, safety procedures, and guidelines.
• Assist with scheduling and workload distribution for selectors and attendants.
• Act as acting Store e-Commerce manager when manager is unavailable.
• Train staff on selector and attendant duties.
• Maintain orders intake and distribute work to staff.
• Print and distribute order labels, including perishable orders.
• Troubleshoot e-Commerce equipment and devices.
• Maintain supplies and organize staging areas.

Skills

Supervisory experience

Communication skills

Basic math

Computers

Tools

Computers

Job description

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness
• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed
• Perform responsibilities required of selectors and customer attendants as needed per company guidelines
• Train all functions and duties of the selector and customer attendant roles
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
• Assist with scheduling to meet operational and associates’ needs
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants
• Print and distribute order labels, including orders for perishable departments
• Troubleshoot e-Commerce equipment and devices
• Maintain level of supplies needed to perform necessary duties
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager
• Perform required opening and closing procedures
• Learn and implement process improvements as directed by division or enterprise e-Commerce team
• Provide feedback on team members daily performance and annual performance reviews
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS MINIMUM

• Proven supervisory experience
• Ability to read shelf tags
• Basic knowledge of computers
• Excellent oral/written communication skills
• Basic math skills (i.e., counting, addition, and subtraction)
• Selfdirected, ability to execute projects with minimal supervision

DESIRED

• Any experience in a productionoriented environment or warehouse environment, stocking shelves, or cashier experience