e-COMMERCE/DEPARTMENT LEAD

Kroger; Shelby Township (MI); On-site; USD 25,000 - 30,000; Full time

Job summary

Kroger in Michigan (Shelby Township) is seeking a Store e-Commerce assistant manager to support day-to-day operations of the e-Commerce department and uphold Kroger’s values of respect, honesty, integrity, diversity, inclusion and safety.

You will meet customer expectations, supervise selectors and customer attendants, train staff, assist with scheduling, and help implement process improvements in a fast-paced retail environment. This role requires strong communication and problem-solving skills.

Qualifications

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Excellent oral/written communication skills.
• Basic math skills (counting, addition, subtraction).
• Self-directed, ability to execute projects with minimal supervision.
• Experience in production/warehouse environment preferred.

Responsibilities

• Assist the Store e-Commerce manager in day-to-day operation.
• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team members adhere to laws, food safety procedures and company guidelines.
• Train selectors and customer attendants as needed.
• Act as person in charge when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates' needs.
• Maintain intake of customer orders and distribute work to selectors/attendants.
• Print and distribute order labels, including perishable items.
• Troubleshoot e-Commerce equipment and devices.
• Maintain supplies and organize staging areas and equipment.
• Report pricing, scanning, item location discrepancies and temperature-type issues.
• Perform opening and closing procedures.
• Learn and implement process improvements as directed by division/enterprise e-Commerce team.
• Provide feedback on daily/performance reviews.
• Work cooperatively in high-paced environments and manage conflicts constructively.

Skills

Supervisory experience

Shelf tag reading

Basic computer skills

Communication skills

Basic math

Self-directed

Job description

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness
• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed
• Perform responsibilities required of selectors and customer attendants as needed per company guidelines
• Train all functions and duties of the selector and customer attendant roles
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
• Assist with scheduling to meet operational and associates' needs
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants
• Print and distribute order labels, including orders for perishable departments
• Troubleshoot e-Commerce equipment and devices
• Maintain level of supplies needed to perform necessary duties
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager
• Perform required opening and closing procedures
• Learn and implement process improvements as directed by division or enterprise e-Commerce team
• Provide feedback on team members daily performance and annual performance reviews
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

MINIMUM

• Proven supervisory experience
• Ability to read shelf tags
• Basic knowledge of computers
• Excellent oral/written communication skills
• Basic math skills (i.e., counting, addition, and subtraction)
• Self-directed, ability to execute projects with minimal supervision

DESIRED

• Any experience in a production-oriented environment or warehouse environment, stocking shelves, or cashier experience