e-COMMERCE/DEPARTMENT LEAD

Kroger; Nashville (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated e-Commerce/Department Lead to oversee daily operations in a fast-paced environment. This role involves ensuring customer satisfaction, training team members, and maintaining operational efficiency. With a commitment to core values such as respect and integrity, this position offers a chance to grow your career while being part of a diverse and innovative team. If you thrive in a collaborative atmosphere and are passionate about delivering exceptional service, this opportunity is perfect for you.

Qualifications

• Proven supervisory experience and excellent communication skills are essential.
• Basic computer and math skills required for daily operations.

Responsibilities

• Manage daily operations of the e-Commerce department and ensure customer satisfaction.
• Train team members and assist with scheduling and order intake.

Skills

Supervisory Experience

Communication Skills

Basic Computer Skills

Basic Math Skills

Self-directed

Job description

Join to apply for the e-COMMERCE/DEPARTMENT LEAD role at Kroger

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

1. Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness
2. Ensure team members adhere to laws, safety procedures, and company guidelines
3. Perform roles of selectors and customer attendants as needed
4. Train team members in their functions
5. Act as the person in charge of the e-Commerce department when the manager is unavailable
6. Assist with scheduling and maintaining order intake
7. Print and distribute order labels
8. Troubleshoot e-Commerce equipment
9. Maintain supplies and cleanliness of work areas
10. Report discrepancies and issues to the manager
11. Perform opening and closing procedures
12. Implement process improvements
13. Provide feedback on team performance
14. Work cooperatively in a high-paced environment
15. Manage conflict effectively
16. Act with honesty and integrity
17. Follow directions and seek assistance when needed
18. Support interactions with minors, individuals with special needs, and older adults
19. Perform essential job functions with or without reasonable accommodation

Qualifications

Minimum:

• Proven supervisory experience
• Ability to read shelf tags
• Basic computer skills
• Excellent communication skills
• Basic math skills
• Self-directed with minimal supervision

Desired:

• Experience in production, warehouse, stocking, or cashier roles

About Us

From a small Cincinnati grocery store to the nation's largest grocer with nearly 2,800 stores across 35 states, we are committed to feeding the human spirit. We value diverse teams, innovation, and creating positive experiences for our customers and communities. Join us to grow your career and be part of our family.