e-COMMERCE/DEPARTMENT LEAD

Kroger Mountain View Foods; Mount Pleasant (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated e-Commerce Supervisor to assist in managing daily operations within their store's e-Commerce department. In this role, you'll ensure that customer expectations are met while adhering to safety and operational guidelines. Your leadership will guide team members in their responsibilities, ensuring a seamless shopping experience for customers. If you thrive in a dynamic environment and have a passion for customer service, this opportunity is perfect for you.

Qualifications

• Proven supervisory experience is essential for this role.
• Excellent communication skills are required for effective team management.

Responsibilities

• Assist in managing the day-to-day operation of the e-Commerce department.
• Ensure compliance with food safety procedures and company guidelines.

Skills

Supervisory Experience

Self-directed

Basic Math Skills

Communication Skills

Basic Computer Knowledge

Job description

Job Description

Assist the Store e-Commerce manager in managing the day-to-day operation of the store s e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness
• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed
• Perform responsibilities required of selectors and customer attendants as needed per company guidelines
• Train all functions and duties of the selector and customer attendant roles
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
• Assist with scheduling to meet operational and associates needs
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants
• Print and distribute order labels, including orders for perishable departments
• Troubleshoot e-Commerce equipment and devices
• Maintain level of supplies needed to perform necessary duties
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager
• Perform required opening and closing procedures
• Learn and implement process improvements as directed by division or enterprise e-Commerce team
• Provide feedback on team members daily performance and annual performance reviews
• Must be able to perform the essential job functions of this position with or without reasonable accommodation
  
  

Qualifications

Minimum

• Proven supervisory experience
• Self-directed, ability to execute projects with minimal supervision
• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills
• Basic knowledge of computers
• Ability to read shelf tags
  
  

Desired

• Any experience in a production-oriented environment or warehouse environment, stocking shelves, or cashier experience