e-COMMERCE/DEPARTMENT LEAD

Kroger; Aurora (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading company as an e-Commerce/Department Lead, responsible for overseeing daily operations, managing staff, and ensuring customer satisfaction. This role requires strong supervisory skills and the ability to maintain high standards in a fast-paced environment.

Qualifications

• Proven supervisory experience required.
• Ability to read shelf tags and basic computer skills needed.

Responsibilities

• Assist Store e-Commerce manager in daily operations.
• Train staff and manage e-Commerce department in manager's absence.
• Ensure compliance with laws and food safety procedures.

Skills

Communication

Supervisory Experience

Basic Computer Skills

Basic Math Skills

Job description

Join to apply for the e-COMMERCE/DEPARTMENT LEAD role at Kroger

Assist the Store e-Commerce manager in managing the day-to-day operations of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
• Ensure team members adhere to local, state, and federal laws, food safety procedures, and company guidelines
• Perform responsibilities required of selectors and customer attendants as needed
• Train staff in all functions and duties of the selector and customer attendant roles
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
• Assist with scheduling to meet operational and staff needs
• Maintain customer order intake and assign work to staff
• Print and distribute order labels, including for perishable departments
• Troubleshoot e-Commerce equipment and devices
• Maintain supplies and organization of staging areas and equipment
• Report discrepancies in pricing, scanning, item locations, and temperature issues
• Perform opening and closing procedures
• Implement process improvements as directed
• Provide feedback on team members' performance
• Work effectively in high-paced and stressful environments
• Manage conflicts in a professional manner
• Act with honesty and integrity regarding customer and business information
• Follow directions and seek assistance when needed
• Support interactions with minors, individuals with special needs, and older adults
• Perform essential job functions with or without reasonable accommodation

Qualifications

Minimum:

• Proven supervisory experience
• Ability to read shelf tags
• Basic computer skills
• Excellent communication skills
• Basic math skills
• Self-directed with minimal supervision

Desired:

• Experience in production or warehouse environments, stocking, or cashier roles