E-Commerce Customer Service Specialist - Brooklyn Park, MN - (Part-Time)

Goodwill-Easter Seals Minnesota; Brooklyn Park (MN); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Generous PTO

Medical, dental and vision plans

Employer-paid life insurance

401(k) with employer match

Employee discount

Career development opportunities

All major holidays off

Job summary

Goodwill-Easter Seals Minnesota is seeking an E-Commerce Customer Service Specialist to assist online shoppers and in-store pick-up customers at our e-commerce facility. You will help answer questions, guide customers, and coordinate with third-party shipping vendors to ensure smooth service.

The role emphasizes strong communication, problem solving, and the ability to manage multiple tasks in a fast-paced environment while upholding our commitment to community programs and customer satisfaction.

Qualifications

• 1–3 years of related experience required.
• High school diploma preferred.
• Excellent communication and organizational skills.

Responsibilities

• Provide excellent customer service to online shoppers, in-store pick-up customers, and third-party vendors.
• Ensure e-commerce customer service operations run efficiently and effectively.
• Coach, train and develop team members with clear direction and goals.
• Support community involvement and education initiatives related to the e-commerce program.
• Follow loss prevention and safety procedures in daily operations.

Skills

Communication

Customer service

Multitasking

Organizational skills

Attention to detail

Problem solving

People management

Confidentiality

Independent work

Education

High school diploma (preferred)

Tools

Microsoft Office Suite

Job description

Position Summary

The E-Commerce Customer Service Specialist is responsible for providing excellent customer service to online shoppers, in store pick-up customers, and 3rd party shipping vendors at Goodwill-Easter Seals’ e-commerce facility. This position provides guidance to customers for in-person customer pickups and online customer questions.

• Pay Range: $17.20 - $23.66/hr
• Goodwill-Easter Seals Minnesota prioritizes work-life balance. Weekend/holiday shifts are limited, and we offer competitive pay, flexible hours, a variety of benefit options and an employee discount.
• Benefits: Generous paid time off (PTO) program, competitive medical, dental and vision plans, employer-paid life insurance, 401(k) plan with employer match, employee discount!
• Opportunities for career development and advancement
• All major holidays off!

Job Pay & Perks

• Pay Range: $17.20 - $23.66/hr
• Goodwill-Easter Seals Minnesota prioritizes work-life balance. Weekend/holiday shifts are limited, and we offer competitive pay, flexible hours, a variety of benefit options and an employee discount.
• Benefits: Generous paid time off (PTO) program, competitive medical, dental and vision plans, employer-paid life insurance, 401(k) plan with employer match, employee discount!
• Opportunities for career development and advancement
• All major holidays off!

Essential Functions

• Customer Service: Provides excellent customer service to internal and external customers.
• Operations: Ensures E-Commerce’s customer service activity runs efficiently and effectively.
• People Management: Coaches, trains and develops employees by providing clear direction and challenging goals.
• Services and Programs: Ensures continued community involvement and education around GESMN.
• Safety & Asset Protection: Follows and adheres to loss prevention and safety procedures and initiatives.

About You

• Ability to effectively communicate with supervisors, employees and customers
• Proficient in Microsoft Office Suite.
• Ability and desire to provide excellent customer service.
• Ability to work independently and coordinate multiple projects simultaneously.
• Excellent organizational and administrative skills with the ability to prioritize.
• Strong attention to detail.
• Strong analytical, problem solving and strategic thinking skills.
• Strong people management skills.
• Strong conflict skills.
• Ability to handle sensitive and confidential information appropriately.

Prior Experience & Education

• 1-3 years of relevant experience required
• High school diploma preferred

About Us

Goodwill-Easter Seals Minnesota is a 501(c)3 nonprofit that has been creating career possibilities together with partners since 1919. Many people know Goodwill stores, but don’t know store proceeds support nearly 20 programs for job seekers to access resources and find careers that lead to advancement. Read more about us here.

Star Tribune Top Workplace 6 years running.

Goodwill-Easter Seals Minnesota (GESMN) is an Equal Opportunity Employer. GESMN will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other categories protected by law.