e-COMMERCE/CLERK

The Kroger Co.; Katy (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

The Kroger Co. is seeking an e-Commerce Order Picker at our Katy-area store to assemble and prepare online orders for pickup. You will work to ensure freshness, accuracy, and timely loading of orders into customers' cars, while delivering excellent customer service in a fast-paced environment.

Responsibilities include using the POS to process orders, communicating substitutions, and maintaining clean, organized staging areas. Training and teamwork are emphasized as part of daily operations.

Qualifications

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items.
• Communicate with customers professionally via a portable phone.
• Retrieve each customer’s order from staging locations and load into cars.
• Process the orders through the POS system.
• Follow substitutions policy for out-of-stock items.
• Follow bagging standards and report discrepancies to supervisor.
• Maintain cleanliness of staging areas and equipment.
• Assist in training new e-Commerce team members.

Responsibilities

• Assemble customers' on-line orders efficiently and accurately.
• Receive orders from Order Selector and store products in optimal temperature zones.
• Process orders at the POS and handle substitutions as needed.
• Load completed orders into customers' cars for pickup.
• Maintain organization in staging areas and transport items to customers.
• Communicate any substitutions or issues to customers at pickup time.
• Support e-Commerce team with training and process improvements.
• Meet or exceed productivity standards in a high-paced environment.

Skills

Customer service

Teamwork

Conflict resolution

Attention to detail

Communication

Adaptability

Honesty and integrity

Instruction following

Tools

POS System

Job description

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

MINIMUM

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines
• Receive customers' orders from Order Selector according to guidelines; store products in optimal temperature zones
• Initiate and complete selection process for customers' on-line orders
• Read and follow directions given in the note section
• Ensure quality and freshness of all items chosen
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner
• Retrieve each customer's order from all staging locations and ensure order accuracy; load order into customers' cars
• Process the orders through the point of sale (POS) system
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
• Scan and bag orders on the go while following all bagging standards
• Communicate any substitutions or exceptions to customer's order at time of pick-up
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
• Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair
• Perform required opening and closing procedures
• Learn and adapt to new and improved processes
• Assist in training new e-Commerce team members
• Meet/exceed productivity standards
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

DESIRED

• Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier