e-COMMERCE/CLERK

Kroger; Provo (UT); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger in Provo, UT is seeking a team member to assemble customers' online orders with accuracy and care, process coupons and payments, and load orders into customers' cars at pickup.

You will ensure freshness and quality, communicate with customers, follow store policies, make substitutions when needed, and maintain clean staging areas while supporting a fast-paced e-commerce team.

Qualifications

• Must be able to work without supervision.
• Ability to read shelf tags and perform basic math.
• Excellent oral/written communication skills.

Responsibilities

• Assemble customers' online orders with accuracy and efficiency.
• Process coupons and payments through the POS system.
• Load orders into customers' cars at pickup.
• Provide a positive customer service experience to encourage repeat online shopping.
• Adhere to local laws, food safety, and company guidelines.
• Maintain organization and cleanliness of staging areas and equipment.
• Communicate substitutions or exceptions to customers at pickup.

Skills

Oral & written communication

Math skills

Shelf tags reading

Independence

Customer service

Job description

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines
• Receive customers' orders from Order Selector according to guidelines; store products in optimal temperature zones
• Initiate and complete selection process for customers' on-line orders
• Read and follow directions given in the note section
• Ensure quality and freshness of all items chosen
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner
• Retrieve each customer's order from all staging locations and ensure order accuracy; load order into customers' cars
• Process the orders through the point of sale (POS) system
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
• Scan and bag orders on the go while following all bagging standards
• Communicate any substitutions or exceptions to customer's order at time of pick-up
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
• Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair
• Perform required opening and closing procedures
• Learn and adapt to new and improved processes
• Assist in training new e-Commerce team members
• Meet/exceed productivity standards
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

MINIMUM

• Ability to work without supervision
• Ability to read shelf tags
• Excellent oral/written communication skills
• Basic math skills (i.e., counting, addition, and subtraction)

DESIRED

• Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier