e-COMMERCE/CLERK

The Kroger Co.; Centerville (AL); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

The Kroger Co. is hiring for an e-Commerce team member in Centerville, AL to assemble online orders with care for freshness and quality. You will process coupons, payments, and load orders into customers' cars at pickup, delivering a positive shopping experience that aligns with Kroger's values.

The role emphasizes accurate order fulfillment, strong communication with customers, and adherence to safety and store guidelines in a fast-paced environment.

Formación

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Follow local, state, and federal laws, food safety procedures, and company guidelines.
• Read and follow directions in notes; ensure accurate substitutions when needed.
• Maintain organization and cleanliness of staging areas and equipment.
• Communicate substitutions or exceptions to customers at pick-up.

Responsabilidades

• Assemble customers' online orders with attention to freshness and quality.
• Process coupons and payment; load orders into customers' cars at pick-up.
• Provide a positive customer service experience to encourage repeat online shopping.
• Operate the POS system and follow pricing/place substitution policies.
• Assist in training new e-Commerce team members and meet productivity standards.

Conocimientos

Customer service

Communication

Attention to detail

Teamwork

Adaptability

Descripción del empleo

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

MINIMUM

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines
• Receive customers' orders from Order Selector according to guidelines; store products in optimal temperature zones
• Initiate and complete selection process for customers' on-line orders
• Read and follow directions given in the note section
• Ensure quality and freshness of all items chosen
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner
• Retrieve each customer's order from all staging locations and ensure order accuracy; load order into customers' cars
• Process the orders through the point of sale (POS) system
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
• Scan and bag orders on the go while following all bagging standards
• Communicate any substitutions or exceptions to customer's order at time of pick-up
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
• Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair
• Perform required opening and closing procedures
• Learn and adapt to new and improved processes
• Assist in training new e-Commerce team members
• Meet/exceed productivity standards
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

DESIRED

• Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier