e-COMMERCE/CLERK

Kroger Family of Companies; Scottsdale (AZ); Presencial; USD 19.000 - 25.000; Jornada completa

Descripción de la vacante

Kroger Co. in Scottsdale, AZ is seeking a motivated online order selector to assemble and prepare customers' orders for pickup, ensuring freshness, accuracy, and timely service.

You will handle substitutions, scan and bag items, communicate with customers, and support e-Commerce team members while following safety guidelines and company policies. This role requires excellent communication, basic math, and the ability to work in a fast-paced environment.

Formación

• Experience in a fast-paced retail or warehouse environment.
• Strong communication and math skills.
• Ability to read shelf tags and follow directions.

Responsabilidades

• Assemble customers' online orders for pickup for accurate item selection.
• Ensure freshness and quality of items and proper temperature storage.
• Process orders through POS system and handle substitutions when needed.
• Bag and scan orders while following bagging standards.
• Communicate substitutions or issues to customers at pickup.
• Maintain organized staging areas and assist new team members.

Conocimientos

Customer service

Attention to detail

Communication skills

Reading shelf tags

Basic math

Descripción del empleo

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

RESPONSIBILITIES

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness

• Adhere to local, state, and federal laws, food safety procedures, and company guidelines

• Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones

• Initiate and complete selection process for customers’ on-line orders

• Read and follow directions given in the note section

• Ensure quality and freshness of all items chosen

• Communicate with customers via a portable phone and respond to calls in a professional and timely manner

• Retrieve each customer’s order from all staging locations and ensure order accuracy; load order into customers' cars

• Process the orders through the point of sale (POS) system

• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock

• Scan and bag orders on the go while following all bagging standards

• Communicate any substitutions or exceptions to customer’s order at time of pick-up

• Maintain organization and cleanliness of staging areas and equipment

• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor

• Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair

• Perform required opening and closing procedures

• Learn and adapt to new and improved processes

• Assist in training new e-Commerce team members

• Meet/exceed productivity standards

• Ability to work cooperatively in high paced and sometimes stressful environment.

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

• Ability to act with honesty and integrity regarding customer and business information.

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS MINIMUM

• Ability to work without supervision

• Ability to read shelf tags

• Excellent oral/written communication skills

• Basic math skills (i.e., counting, addition, and subtraction)

DESIRED

• Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier