Material Handler, E-Commerce

Goodwill Industries of the Valleys; Salem (VA); On-site; USD 30,000 - 42,000; Full time

Job summary

Goodwill Industries of the Valleys in Salem, VA is seeking a dependable Material Handler to support our E-Commerce and warehouse operations. You will load and unload trucks, move books and media, stock inventory, and assist Autoline and processing tasks to keep materials flowing efficiently.

This role requires basic math, reading/writing, and the ability to work independently or with a team. You may work evenings or weekends as needed, maintain a clean workspace, and follow safety guidelines in

Qualifications

• High school diploma or GED preferred.
• Ability to read, write, and communicate effectively.
• Basic math including fractions and decimals.
• Basic computer literacy and ability to learn inventory systems.
• Ability to follow written and verbal instructions accurately.
• Strong organizational and time management skills.
• Team-oriented with ability to work independently.
• Ability to work evenings, weekends, or extended shifts as needed.
• Forklift certification required upon employment.

Responsibilities

• Load and unload trucks using forklifts, pallet jacks, and hand trucks.
• Maintain a clean and organized warehouse and dock area.
• Complete daily service requests and assist with shipments and inventory.
• Support Autoline and processing operations to maintain flow of materials.
• Purge inventory as directed and ensure accurate picking and labeling.
• Adhere to safety protocols and maintain a safe work environment.
• Attend meetings and training, report progress and issues to management.
• Perform other duties as assigned.
• Provide support to E-Commerce operations as needed.

Skills

Reading & writing

Basic math

Time management

Teamwork

Adaptability

Attention to detail

Education

High school diploma or GED

Tools

Forklift certification

Inventory systems

Job description

Mission Contribution:

To ensure the efficient and cost-effective operation and stewardship of the E-Commerce operation.

Summary:

To perform a variety of material handling duties and responsibilities to ensure the consistent flow of materials in support of GIV's E-Commerce operation. Responsibilities vary, and material handlers may be assigned to assist E-Commerce drivers, work within the warehouse, handle Autoline duties, and move materials utilizing hand and power equipment.

Essential Functions:

1. Load and unload trucks using appropriate equipment such as forklifts, pallet jacks, and hand trucks; place containers of books and media in designated areas. Maintain a clean and organized warehouse and dock area.
2. Accurately complete daily service requests, assist with ordering shipments, and manage inventory of supplies. Proactively plan for adequate inventory levels.
3. Support Autoline and processing operations by ensuring a steady flow of materials and assisting with Autoline functions to maintain efficient and timely book and media processing.
4. Purge inventory as directed by management, ensuring accurate picking, labeling, documentation, and recordkeeping. Meet productivity standards set by management.
5. Maintain a clean and organized workstation; perform general housekeeping duties, remove trash, and operate compactor/auger using safe practices. Suggest enhancements to improve safety, processes, and workflow.
6. Demonstrate adaptability, initiative, and a willingness to learn. Exhibit strong work habits including regular attendance, punctuality, teamwork, dependability, and awareness of productivity and sales goals.
7. Maintain a professional appearance and courteous behavior at all times; report unprofessional conduct, unsafe conditions, theft, or injuries to management immediately.
8. Promote and maintain a safe work environment by adhering to safety protocols and regulations.
9. Attend all scheduled meetings, training sessions, and classes. Communicate progress, issues, and concerns to management in a timely and constructive manner.
10. Provide support to the E-Commerce operation as needed or directed. Adhere to all Goodwill policies and procedures.
11. Perform other duties as assigned.
12. Adhere to all Goodwill policies and procedures.

Minimum Qualifications:

• High school diploma or GED certificate preferred.
• Ability to read, write, and communicate effectively in both verbal and written formats.
• Basic mathematical proficiency, including the ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals.
• Basic computer literacy or ability to learn inventory and logistics systems.
• Ability to follow written and verbal instructions accurately.
• Strong organizational and time management skills.
• Must be able to work independently and collaboratively in a team environment.
• Ability to develop and maintain effective working relationships with managers and team members in E-Commerce and Transportation.
• Ability to maintain a positive, friendly attitude.
• Sustain productivity in a fast-paced, high-volume retail, stockroom, or warehouse setting.
• Adapt to frequent task switching and interruptions.
• Work evenings, weekends, holidays, and extended shifts as required to meet organizational demands.
• Maintain reliable and punctual attendance.
• Ability to perform the essential functions with or without accommodation.

Required Certificates, Licenses, Registrations, Experience:

• Must be able to successfully complete any assigned Goodwill training within the required period upon employment.
• Ability to complete and obtain a forklift certification administered by Goodwill.

Special Requirements:

• Having a cell phone is not required for employment, but access to applications and/or resources may be limited unless a cell phone is used for authentication.
• Must successfully complete a state background investigation and drug screen.

Physical Requirements:

The physical and work environment characteristics described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Lift, carry, and move merchandise up to 40 lbs. regularly and up to 75 lbs. occasionally; heavier items require team-lifting.
• Stand and walk for 6-10 hours per shift on sales floor and warehouse surfaces.
• Bend, stoop, kneel, crouch, and reach overhead or at floor level to stock, retrieve, or organize products.
• Push and pull carts, pallet jacks, or rolling equipment with up to 100-300 lbs. of rolling weight.
• Perform repetitive motions such as scanning, tagging, folding, sorting, or packing merchandise.
• Climb short ladders or step stools to access shelving or storage areas.
• Move quickly between retail floor, stockroom, and warehouse areas.
• Repetitive use hands and fingers to operate handheld devices, scanners, tools, and point-of-sale equipment. Manual dexterity is required.
• Safely maneuver equipment in tight or high-traffic spaces
• Read labels, inventory tags, digital screens, and product information.
• Hear customers and/or donors, instructions, equipment signals, and safety alerts in active environments.
• Maintain awareness of surroundings to ensure customer and team safety.

Work Environment:

This is a fast-paced, high-volume retail and/or warehouse setting. While performing the essential duties of this job, the employee may experience:

• Fluctuating temperatures, including sales floor, stockroom, and/or warehouse zones.
• Exposure to moderately loud noise, moving equipment, and busy customer/donor/warehouse traffic.
• Outdoor exposure at donation drop-offs, loading docks, and/or trash compactors.

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