E-Commerce Associate - Part-Time

Goodwill of Lorain County; Elyria (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

Goodwill of Lorain County is seeking an E-Commerce Associate (Part-Time) in Elyria, OH. You will handle merchandising, pricing research, item photography, and online listings on shopgoodwill.com and other marketplaces.

The role includes processing orders, shipping, inventory upkeep, and delivering timely customer service to shoppers. The position emphasizes accurate descriptions, organized workflows, and safety compliance in a retail environment.

Qualifications

• Excellent communication with the public and customers.
• Ability to follow instructions and work independently.
• Ability to follow safety rules; ability to use a camera for photographing merchandise.
• Ability to stand, bend, lift, and reach for long periods.

Responsibilities

• Evaluate merchandise value and set pricing using online research.
• Write item descriptions and photograph merchandise; upload photos.
• Post descriptions and photos to shopgoodwill.com and other marketplaces.
• Process orders: pull from inventory, pack, and ship via UPS, FedEx, or USPS.
• Maintain organized inventory and ensure daily shipments are completed.
• Provide customer service and respond to emails within 24 hours.

Skills

Communication

Independence

Safety rules

Photography

Education

High School Diploma or equivalent

Job description

Position:E-Commerce Associate - Part-Time

Location: 145 Keep Court

Elyria, OH

Job Id:870

# of Openings:1

Position summary:

The E-Commerce Associate is responsible for all duties as assigned by the E-Commerce Manager including all items listed below, and other assigned tasks as needed.

Essential functions:

• Evaluates and researches each piece of merchandise coming into e-commerce, using the internet and other resources to identify true value.
• Effectively priced items using proper and competitive pricing points.
• Writes item descriptions; proofreads all item descriptions for clarity, spelling, and grammar; photographs each item with a digital camera; uploads photos into computer.
• Posts descriptions and photos onto shopgoodwill.com web site and other online marketplaces.
• Maintains productivity as demonstrated by meeting minimum posting numbers on appropriate software platforms.
• Seeks mark-up goods to sell through Ecommerce or the stores, by searching through assigned Gaylord’s.
• Provides exceptional customer service by responding to all customer emails within 24 hours.
• Assist customers in navigating web site as needed.
• Complete the order process by pulling goods sold from inventory, properly packaging each item, completing shipping following UPS, FedEx, or USPS guidelines.
• Ensures all daily shipments are made.
• Moves inventory using pallet jack when required.
• Keeps inventory neatly and appropriately organized.
• Responsive and respectful towards others within the organization. Promotes internal and external customer service through effective communication. Displays appropriate behavior (courteous and respectful interactions) with fellow employees.
• Consistently follows established safety rules. Reports safety accidents and hazards when known and in a timely manner. Maintains a safe, clean, and orderly work area. Utilizes the proper equipment and supplies in meeting the safety standards. Maintains workstation supplies. Completes workstation five minutes clean up daily.
• Demonstrates a high regard for Goodwill’s assets including property, and equipment.
• Other duties as assigned.

Qualifications and required skills:

• Ability to effectively and respectfully communicate with the public and customers (internal and external)
• Ability to follow instructions and work independently.
• Ability to follow all safety rules; ability to effectively use a camera and photograph merchandise.
• Ability to stand, bend, lift, and reach for long periods of time.
• Ability to lift up to 40 pounds and occasionally lift up to 80 pounds.

Education and experience:

• High School Diploma required; (or its equivalent), though an equivalent amount of training and experience will be considered in lieu of this requirement.
• Knowledge of collectibles, antiques or specialized items preferred but not required.