Temporary E-Commerce Associate

Goodwill of Colorado; Colorado Springs (CO); On-site; USD 46,706,150 - 50,971,200; Full time

Job summary

Goodwill of Colorado is seeking a warehouse/e-commerce associate to support photography, listing, pricing, and shipping of donated items. This full-time position requires open availability based on operational needs and is temporary with strong potential for permanent hire.

You will write item descriptions, ensure accurate shelving and labeling, and prepare packages for shipping. You’ll also assist customers picking up local orders and respond to tracking inquiries.

Qualifications

• High school diploma or equivalent (preferred).
• One year of retail, warehouse, and/or E‑Commerce experience (preferred).
• Ability to use basic technologies (Internet search, Microsoft Office, and other software platforms).
• Able to identify and describe high‑end merchandise such as antiques, collectibles, artwork, designer brands, jewelry.
• Able to communicate effectively with customers, managers, supervisors, staff, and peers through verbal and electronic means.
• Able to write and proofread item descriptions for clarity, spelling, and grammar.
• Can withstand prolonged sitting/standing, reaching, and bending up to 8 hours per day.
• Must be able to use a dolly and pallet jack as required.
• Must be able to work a varied schedule, including weekends, evenings, holidays, and occasional overtime.

Responsibilities

• Photograph quality donated items, ensuring that photos include sets, groupings, design, markings, blemishes, wear and tear, and other product detail.
• List and price products on our E‑Commerce platforms, ensuring accurate pricing, descriptions, attributes, and professional language.
• Ensure all items are shelved accurately, safely, and securely.
• Process daily packing slips as needed.
• Identify and pull items for daily shipping using an automated computer system.
• Accurately package all items for shipping, ensuring correct boxes are used and available.
• Accurately label packages to be shipped.
• Act as front‑line associate for customers picking up local orders.
• Answer customer questions and concerns promptly, including help with tracking and carrier updates.
• Coordinate customer refunds as needed.
• Complete duties accurately, safely, and timely to protect items throughout the E‑Commerce process.
• Promote and demonstrate positive teamwork and cooperation.
• Adapt to and use technology as it becomes available, including automation and platform updates.
• Maintain a clean and organized work area to promote a safe and efficient workflow.
• Adhere to Goodwill and department policies, the Employee Handbook, and safety standards.
• Cross‑train and work in other areas as assigned.
• Perform all other duties as assigned.

Job description

Job Summary

Pay: $16.30 per hour
Work Schedule: Full‑time work schedule that requires open availability based on operational needs.
This is a temporary position with strong potential for permanent hire.

Essential Functions

• Meet or exceed minimum productivity standards and KPIs for assigned duties.
• Photograph quality, high‑end donated items, ensuring that photos include sets, groupings, design, markings, blemishes, wear and tear, and other product detail.
• List and price products on our E‑Commerce platforms, ensuring accurate pricing, descriptions, attributes, and professional language.
• Ensure all items are shelved accurately, safely, and securely.
• Process daily packing slips as needed.
• Identify and pull items for daily shipping using an automated computer system.
• Accurately package all items for shipping, ensuring correct boxes are used and available.
• Accurately label packages to be shipped.
• Act as front‑line associate for customers picking up local orders.
• Answer customer questions and concerns promptly, including help with tracking and carrier updates.
• Coordinate customer refunds as needed.
• Complete duties accurately, safely, and timely to protect items throughout the E‑Commerce process.
• Promote and demonstrate positive teamwork and cooperation.
• Adapt to and use technology as it becomes available, including automation and platform updates.
• Maintain a clean and organized work area to promote a safe and efficient workflow.
• Adhere to Goodwill and department policies, the Employee Handbook, and safety standards.
• Cross‑train and work in other areas as assigned.
• Perform all other duties as assigned.

Qualifications

• High school diploma or equivalent (preferred).
• One (1) year of retail, warehouse, and/or E‑Commerce experience (preferred).
• Ability to use basic technologies (Internet search, Microsoft Office, and other software platforms).
• Able to identify and describe high‑end merchandise such as antiques, collectibles, artwork, designer brands, jewelry.
• Able to communicate effectively with customers, managers, supervisors, staff, and peers through verbal and electronic means.
• Able to write and proofread item descriptions for clarity, spelling, and grammar.
• Can withstand prolonged sitting/standing, reaching, and bending up to 8 hours per day.
• Must be able to use a dolly and pallet jack as required.
• Must be able to work a varied schedule, including weekends, evenings, holidays, and occasional overtime.

Behaviors & Motivations

• Team Player – works well as part of a group.
• Detail Oriented – capable of carrying out tasks with all necessary details.
• Goal Completion – inspired by task completion.

Physical Requirements

• Continuously (5‑8 hours)
• Frequently (3‑4 hours)
• Occasionally (1‑2 hours)
• Never
• Heavy lifting (45 lbs & over) – OCCASIONALLY
• Moderate lifting (15–44 lbs) – FREQUENTLY
• Light lifting (14 lbs & under) – FREQUENTLY
• Heavy carrying (45 lbs & over) – OCCASIONALLY
• Moderate carrying (15–44 lbs) – FREQUENTLY
• Light carrying (14 lbs & under) – FREQUENTLY
• Pushing/Pulling – FREQUENTLY
• Reaching (above shoulder, at shoulder, below shoulder) – FREQUENTLY
• Twisting – FREQUENTLY
• Bending – FREQUENTLY
• Kneeling/Crawling – OCCASIONALLY
• Squatting – OCCASIONALLY
• Climbing stairs – OCCASIONALLY
• Climbing ladders – OCCASIONALLY
• Hearing – OCCASIONALLY
• Visual close – FREQUENTLY
• Visual distant – FREQUENTLY
• Visual depth perception – OCCASIONALLY
• Fine manipulation – CONTINUOUSLY
• Repetitive movements – CONTINUOUSLY
• Walking – CONTINUOUSLY
• Standing – CONTINUOUSLY
• Sitting – CONTINUOUSLY
• Speaking – FREQUENTLY

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans, and military spouses. Goodwill participates in E‑Verify. We promote a safe and drug‑free workplace.