E-Comm Specialist

ADP, Inc.; Jesup (IA); On-site; USD 11 - 15; Full time

Benefits offered by this job

401k w/ company match

Paid time off and Holidays

Job summary

Goodwill North Texas is seeking an Ecommerce Specialist to join the team in Sherman, TX. You will manage online listings for donated merchandise on ShopGoodwill.com, researching market values, photographing items, and setting competitive prices to maximize value and customer satisfaction.

The role requires attention to detail, fast-paced adaptability, and commitment to accurate inventory and timely shipping. Prior ecommerce or shipping experience is preferred but not required.

Qualifications

• Attention to detail and accuracy in listing donated items.
• Strong customer service and communication skills.
• Experience or ability to merchandise items online and optimize listings.
• Ability to take clear product photos and write descriptions.
• Ability to research market values for jewelry, collectibles, and specialty items.

Responsibilities

• Execute ecommerce tasks and online merchandising for donated items.
• Evaluate merchandise and set competitive prices.
• Maintain accurate inventory records and monitor listings.
• Respond to customer inquiries and resolve order issues.
• Coordinate packing and shipping with carriers (FedEx, UPS, USPS).
• Ensure timely and professional communication with customers.

Skills

Attention to detail

Customer service

Online merchandising

Communication

Product photography

Market research

Tools

ShopGoodwill.com

Shipping systems

Job description

Salary Range: $13.00 To $13.00 Annually

Sherman, TX, US

Goodwill North Texas is seeking a motivated, detail-oriented Ecommerce Specialist to join our growing ecommerce team. In this role, you will help maximize the value of donated merchandise by evaluating, researching, photographing, listing, selling, and shipping items through ShopGoodwill.com. This position plays a vital role in supporting Goodwill’s mission while delivering an exceptional customer experience.

The Ecommerce Specialist receives and organizes donated merchandise from retail locations, identifies jewelry, collectibles, and specialty items, and researches market values using online resources. You will create compelling online listings by writing accurate descriptions, taking professional photographs, and setting competitive prices. Success in this role requires strong attention to detail, sound judgment, and the ability to meet daily and weekly productivity goals.

Additional responsibilities include maintaining accurate inventory records, monitoring online listings, pulling sold merchandise, packaging orders safely and professionally, and ensuring shipments are processed on time through FedEx, UPS, USPS, and other approved carriers. You will also respond to customer inquiries, resolve order issues, and support a positive customer experience through timely and professional communication.

The ideal candidate is organized, dependable, and comfortable working in a fast-paced environment. Strong computer skills, basic internet research abilities, and a commitment to accuracy are essential. Previous ecommerce, retail, shipping, inventory, jewelry evaluation, or customer service experience is preferred but not required.

At Goodwill North Texas, all employees are expected to demonstrate our core values of Service, Stewardship, Inclusion, Integrity, Empowerment, Continuous Improvement, Accountability, Professional Conduct, and Respect. Team members are expected to maintain a professional appearance, follow all company policies and safety procedures, protect organizational assets, and contribute to a positive, collaborative work environment.

• Ecommerce execution and online merchandising
• Merchandise evaluation and pricing
• Inventory management and organization
• Customer service and communication
• Attention to detail and accuracy
• Productivity and results orientation
• Teamwork, integrity, and safety awareness
• 401k w/ company match
• Additional benefits may apply
• Paid time off and Holidays

Goodwill Industries of Northeast Texas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.