E-Branch Digital Banking Specialist

Leaders Credit Union; Jackson (TN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Healthcare benefits

Vacation time

Sick time

401k options

Profit-sharing plan

Saturday pay

Job summary

Leaders Credit Union in Jackson, TN is seeking an E-Branch Service Agent to assist members with financial transactions via phone, email, and web. You will help members achieve their financial goals while upholding service standards and mutual-aid culture.

The role requires a high school diploma or GED, 6+ months of financial institution experience, and excellent verbal and written communication. Leaders offers great benefits, training, growth, and a Saturday shift with time-and-a-half.

Qualifications

• High school education or GED required.
• 6+ months of financial institution experience preferred.
• Excellent verbal and written communication skills.
• Provide prompt, accurate and professional service to all members and coworkers.

Responsibilities

• Assist members with all financial transactions via digital channels (phone, email, web).
• Meet and exceed Leaders Credit Union’s member service standards in all interactions.
• Answer phones efficiently while maintaining service standards.
• Maintain accurate and complete information on member accounts.
• Help members grow financially through product referrals.
• Provide excellent service through digital interactions.

Skills

Verbal communication

Written communication

Customer service

Education

High School Diploma or GED

Job description

Leaders Credit Union in Jackson, TN is seeking an E-Branch Service Agent to assist members with financial transactions via phone, email, and web. You will help members achieve their financial goals while upholding service standards and mutual-aid culture.

The role requires a high school diploma or GED, 6+ months of financial institution experience, and excellent verbal and written communication. Leaders offers great benefits, training, growth, and a Saturday shift with time-and-a-half.