E-Banking Compliance & Quality Assurance Analyst

CEN; Amarillo (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

CEN in Amarillo, Texas is seeking an E-Banking Support Analyst - Retail to monitor compliance across eBanking channels, advise management on risk, and support day-to-day digital banking operations for clients. Responsibilities include creating and maintaining policies, performing audits, tracking findings, coordinating corrective actions, and preparing management reporting.

The role requires a four-year degree and at least three years of related experience, along with strong written and verbal

Qualifications

• Broad knowledge in fields such as accounting, marketing, business administration, finance, etc.
• Equivalent to a four year college degree, plus 3 years related experience and/or training, or equivalent combination of education and experience.
• Ability to read, understand manuals and procedures; write routine reports and correspondence.

Responsibilities

• Create, edit, and maintain policies and procedures for eBanking channels.
• Perform E-Banking audits weekly, monthly, quarterly, and annually with documented evidence.
• Track and report on E-Banking retail findings adhering to defense tiers and remediation.
• Assist management with corrective action for findings and advise on preventing noncompliance.
• Remain current with laws/regulations including Regulation E, NACHA, UDAAP.
• Respond to customer complaints and documentation requests; resolve with compliance approval.
• Support E-Banking Retail initiatives and projects to improve quality or experience.
• Test system improvements for quality and customer experience.
• Prepare management reporting for E-Banking Retail metrics.

Skills

Communication skills

Mathematical skills

Critical thinking

Education

Bachelor's degree

Tools

10-Key

Alphanumeric Data Entry

Spreadsheet

Word Processing

Job description

CEN in Amarillo, Texas is seeking an E-Banking Support Analyst - Retail to monitor compliance across eBanking channels, advise management on risk, and support day-to-day digital banking operations for clients. Responsibilities include creating and maintaining policies, performing audits, tracking findings, coordinating corrective actions, and preparing management reporting.

The role requires a four-year degree and at least three years of related experience, along with strong written and verbal