Dynamics 365 Tech Lead — CRM & Integrations Architect

Vanguard; Malvern (Chester County); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Vanguard in Malvern, PA is seeking a Senior Dynamics 365 Technical Lead to own design, integration and governance of CRM solutions across the enterprise. You will drive end-to-end solutions, mentor teams, and set standards for secure, scalable platforms.

You will partner with product, architecture and business stakeholders to deliver measurable business value, leveraging Dataverse, Power Platform, REST APIs and modern integration patterns in a hybrid work environment.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent.
• 7+ years of enterprise app development experience.
• 3+ years with Microsoft Dynamics 365 Customer Engagement and Power Platform.
• Experience leading complex Dynamics 365 implementations and governance.

Responsibilities

• Partner with cross-divisional teams to build participant engagement capabilities and omni-channel experiences.
• Serve as the technical lead for Dynamics 365 Sales and Customer Service across the CRM ecosystem.
• Own end-to-end solution design, translating requirements into scalable platform capabilities.
• Lead design, configuration, and development of Dynamics 365 features (Leads, Opportunities, Accounts, Contacts, Cases, Activities, Queues, SLA).
• Develop and oversee advanced platform customizations using Dataverse, JavaScript, C#, plug-ins, custom APIs.
• Design and govern Power Platform solutions, including Power Automate workflows for sales and service processes.
• Lead enterprise integrations using REST APIs, GraphQL, event-driven patterns, and cloud data ecosystems.
• Collaborate with data engineering on data ingestion, transformation, and orchestration including Fabric.
• Establish engineering standards, ALM, governance, and DevOps for stability and scalability.
• Champion secure-by-design, compliance with security, privacy, auditability, access controls.
• Provide technical leadership during production support and complex issue resolution.
• Mentor engineers, conduct design/code reviews, drive engineering quality.
• Collaborate with stakeholders to prioritize initiatives and ensure measurable business value.
• Support testing, deployment, release readiness, and monitoring, including performance and security validation.
• Evaluate AI-enabled capabilities with governance and adoption practices.

Skills

Dynamics 365

Power Platform

Dataverse

JavaScript

C#

APIs

REST APIs

GraphQL

Azure

DevOps

CI/CD

GitHub

Azure DevOps

Data integration

Leadership

Mentoring

Security governance

Education

Bachelor's degree

Tools

MS Fabric

Power Automate

Job description

Vanguard in Malvern, PA is seeking a Senior Dynamics 365 Technical Lead to own design, integration and governance of CRM solutions across the enterprise. You will drive end-to-end solutions, mentor teams, and set standards for secure, scalable platforms.

You will partner with product, architecture and business stakeholders to deliver measurable business value, leveraging Dataverse, Power Platform, REST APIs and modern integration patterns in a hybrid work environment.