Dynamics 365 Customer Engineer — AI‑Driven Solutions Expert

Accenture PLC; Milwaukee (WI); On-site; USD 62,000 - 76,000; Full time

Job summary

Accenture Flex is hiring a senior Dynamics 365 CE and Power Platform expert to lead enterprise CRM and AI-enabled deployments for clients in the U.S. You will design, configure, and optimize Dynamics 365 CE environments, Dataverse, Power Apps, and Power Automate, with a focus on scalability, security, and governance.

You will work directly with clients, guide solution delivery, train users, and collaborate across teams to implement best-practice adoption of Copilot and agentic AI within Dynamics

Qualifications

• Fluent English with strong communication to engage stakeholders.
• Proven ability to train and coach users on complex apps.
• Extensive Dynamics 365 CE and Power Platform knowledge.
• Experience designing scalable, secure CRM solutions.
• Hands-on development with TypeScript/JavaScript and C#.
• Deep familiarity with Dataverse and data integration.
• Ability to assess performance and improve system reliability.
• Expertise in governance, ALM, and CI/CD for Power Platform.
• CRM deployment, customization, and integration experience.
• Strong problem solving and teamwork in client projects.
• Experience with Copilot/Agentic AI in enterprise apps.
• Knowledge of Microsoft Copilot Studio and agent solutions.

Responsibilities

• Lead enterprise CRM deployments with Dynamics 365 CE and Power Platform.
• Configure, customize, and optimize environments for scalability.
• Collaborate with clients and teams to ensure best-practice adoption.
• Develop training materials and deliver technical sessions.
• Assess architecture and recommend improvements for performance.
• Guide integration of AI copilots and agentic solutions.
• Manage solution lifecycles, deployments, and governance.

Skills

English fluency

Stakeholder engagement

Technical training

Problem solving

Team collaboration

Dynamics 365 CE

Power Platform

Dataverse

TypeScript/JavaScript

C#/.NET

CRM implementation

Tools

Dataverse

Power Apps

Power Automate

Power Platform admin center

Dynamics 365 CE

TypeScript

JavaScript

C#

Job description

Accenture Flex is hiring a senior Dynamics 365 CE and Power Platform expert to lead enterprise CRM and AI-enabled deployments for clients in the U.S. You will design, configure, and optimize Dynamics 365 CE environments, Dataverse, Power Apps, and Power Automate, with a focus on scalability, security, and governance.

You will work directly with clients, guide solution delivery, train users, and collaborate across teams to implement best-practice adoption of Copilot and agentic AI within Dynamics