Dynamics 365 CE Advisor + AI/Power Platform Expert

Accenture PLC; Arlington (VA); On-site; USD 62,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Long-term disability

401(k) plan

Paid time off

Job summary

Accenture Flex is seeking a senior Dynamics 365/Power Platform expert in the Arlington area to lead enterprise CRM/Power Platform engagements. The role combines advisory responsibilities with hands-on implementation, training, and ongoing optimization of client environments.

You will work with a diverse team to deliver scalable solutions, drive customer success, and mentor peers, with a focus on leveraging AI-assisted development practices.

Qualifications

• General fluency in English
• Effective communication to identify engage and interact with key stakeholders
• Proficiency in delivering technical training
• Consulting and customer facing role experience
• Excellent problem solving and troubleshooting skills
• Ability to work collaboratively in a team environment
• Deep technical acumen with rapidly evolving AI Copilot agentic and cloud technologies
• Experience with Dynamics 365 Customer Engagement Online and Power Platform
• Up to date product knowledge in Dynamics 365 Sales and Customer Service
• Foundational technologies for Dynamics 365 and Power Platform (Dataverse Power Apps Power Automate)

Responsibilities

• Establish yourself as a trusted advisor with key stakeholders at assigned customers.
• Develop and execute on a service delivery plan leveraging repeatable services to educate the customer and assess their implementation to proactively ensure best practice execution and success.
• Work collaboratively with team members to contribute to their success in supporting their customers and leverage their expertise in support of your customers.
• Deliver technical training and assist with enhancing the quality of training material by providing feedback on needed improvements to existing training and new training content to be developed.
• Engage in transactional requests to troubleshoot customer issues provide education and mitigate technical blockers.

Skills

English fluency

Effective communication

Technical training delivery

Consulting experience

Problem solving

Team collaboration

AI Copilot/Agentic tech

Dynamics 365 CE & Power Platform

Dataverse/Power Apps/Power Automate

Solution design review

Education

Associate degree or higher

Tools

Dataverse

Power Apps

Power Automate

Power Platform Admin Center

Job description

Accenture Flex is seeking a senior Dynamics 365/Power Platform expert in the Arlington area to lead enterprise CRM/Power Platform engagements. The role combines advisory responsibilities with hands-on implementation, training, and ongoing optimization of client environments.

You will work with a diverse team to deliver scalable solutions, drive customer success, and mentor peers, with a focus on leveraging AI-assisted development practices.