Dynamics 365 CRM Functional Analyst

NEOSTEK, Inc.; Vienna (VA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Commuter benefits

Disability insurance

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

Job summary

NEOSTEK, Inc. is seeking a Microsoft Dynamics 365 CRM Functional Analyst to analyze, design, configure, and validate CRM solutions for a federal contract.

You will translate business requirements into functional specifications, collaborate with cross-functional teams, and ensure high-quality CRM deliverables across modules and dashboards. The role emphasizes optimizing business processes, supporting Power Platform tools, and delivering robust configuration and testing artifacts in Tysons Corner,

Qualifications

• Experience performing systems analysis and functional analysis.
• Hands-on experience supporting Dynamics 365 CRM / Customer Engagement solutions.
• Experience translating functional requirements into system solutions.
• Experience documenting functional requirements, test scenarios, and system validation materials.
• Working knowledge of Microsoft Power Platform technologies (Power Apps, Power Automate).

Responsibilities

• Analyze approved user stories and functional requirements for clarity and alignment with business objectives.
• Collaborate with stakeholders, developers, architects, testers for Dynamics 365 CRM implementations.
• Translate business needs into CRM configurations and solution recommendations.
• Validate user stories and system functionality against acceptance criteria through testing.
• Design, configure, and support Dynamics 365 CRM solutions including entities, forms, views, workflows, and dashboards.
• Evaluate existing CRM processes and recommend enhancements to improve operations and UX.
• Develop functional documentation, configuration documentation, test scenarios, and user guidance.
• Partner with technical teams for integration, troubleshooting, and process improvement.
• Provide functional expertise on Dynamics 365 CRM capabilities, limitations, and best practices.
• Other duties as assigned.

Skills

Functional analysis

CRM design

CRM configuration

Functional testing

Stakeholder collaboration

Dynamics 365 CRM

Power Platform

Power Apps

Power Automate

Tools

Microsoft Dynamics 365 CRM

Power Platform

Power Apps

Power Automate

Job description

NEOSTEK, Inc. is seeking a Microsoft Dynamics 365 CRM Functional Analyst to analyze, design, configure, and validate CRM solutions for a federal contract.

You will translate business requirements into functional specifications, collaborate with cross-functional teams, and ensure high-quality CRM deliverables across modules and dashboards. The role emphasizes optimizing business processes, supporting Power Platform tools, and delivering robust configuration and testing artifacts in Tysons Corner,