Dynamics 365 Client Partner: Strategic Accounts Leader

Openkrill; United States; A distancia; USD 147.000 - 212.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision insurance

401(k) contribution program

Life insurance

Disability Benefits

Paid parental leave

Paid flexible time off

Paid holidays

Flexible work schedules

Descripción de la vacante

Stoneridge Software is seeking a seasoned Client Partner to drive strategic relationships with key client stakeholders, ensure aligned technology solutions, and maximize value from the partnership. You will manage strategic accounts, foster growth, and collaborate with Sales, Delivery, and Practice leadership to scope and price engagements.

The role emphasizes account planning, renewals, and cross-sell opportunities, with remote flexibility and travel to client sites as needed.

Formación

• Bachelor’s degree in Business Administration or related field, or equivalent work experience.
• 8+ years of experience in consulting, client delivery, or account management within a B2B or software environment.
• Strong experience managing client relationships in complex delivery environments (ERP, technology implementations).
• Proven ability to drive account growth, retention, and client satisfaction.
• Experience partnering with cross-functional teams including Sales, Delivery, and Practice leadership.
• Strong understanding of Microsoft technologies and enterprise software solutions preferred.

Responsabilidades

• Serve as the primary point of contact for Strategic and Engaged client accounts.
• Build and maintain trusted relationships with key stakeholders, including executive sponsors.
• Act as an internal advocate for the client while balancing business needs to ensure mutually beneficial outcomes.
• Maintain accountability for overall account health, satisfaction, and long-term partnership growth.
• Lead regular business reviews and strategic check-ins to assess performance, identify risks, and uncover opportunities.
• Develop and maintain account plans aligned to client goals and Stoneridge capabilities.
• Identify and drive opportunities for account growth through cross-sell and upsell within existing clients.
• Partner with Practice Leaders and Sales Executives to scope, position, and price new engagements.
• Support deal execution and coordination once engaged, ensuring alignment across stakeholders and deliverables.
• Contribute to proposal development and ensure follow-through on required inputs and timelines.
• Maintain accountability for revenue growth, retention, and expansion within assigned accounts.
• Build knowledge of Stoneridge offerings, Microsoft solutions, and industry trends to support client conversations.
• Provide strategic oversight of delivery across client engagements to ensure alignment with business goals.
• Maintain visibility into project performance, risks, and resource alignment in partnership with Delivery and Support teams.
• Serve as an escalation point for client concerns and ensure timely resolution in coordination with internal teams.
• Support successful onboarding and transition into delivery, including introducing key delivery roles (e.g., Project Managers).
• Maintain appropriate level of engagement throughout delivery (not day-to-day execution), ensuring strategic alignment and client confidence.
• Intervene when necessary to address risks, misalignment, or relationship concerns.
• Ensure client data, activities, and opportunities are accurately maintained within CRM systems.
• Leverage data to inform account strategy, identify trends, and improve client outcomes.
• Support clear ownership and transition of opportunities from Sales to Client Partner once accounts move into active management.
• Manage renewal timing and coordinate with internal stakeholders as needed.
• Act as a central point of coordination across client lifecycle stages, ensuring continuity and clarity.

Conocimientos

Account management

Client relationships

Executive communication

Strategic planning

Cross-functional collaboration

Sales-to-delivery handoff

CRM proficiency

English communication

Educación

Bachelor’s degree in Business Administration or related field

Descripción del empleo

Stoneridge Software is seeking a seasoned Client Partner to drive strategic relationships with key client stakeholders, ensure aligned technology solutions, and maximize value from the partnership. You will manage strategic accounts, foster growth, and collaborate with Sales, Delivery, and Practice leadership to scope and price engagements.

The role emphasizes account planning, renewals, and cross-sell opportunities, with remote flexibility and travel to client sites as needed.