D365 FIELD SERVICE CONSULTANT + SAP INTEGRATION

ITC WORLDWIDE; Los Angeles (CA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive base salary

Annual performance bonus

Job summary

A dynamic technology consulting firm in California is seeking a D365 Field Service Consultant with 5-8 years of experience in Dynamics 365 Field Service. Responsibilities include providing technical support, engaging with U.S. clients, and facilitating integration with SAP. The ideal candidate should have strong problem-solving skills and a proactive mindset. This role offers a competitive base salary and an annual performance bonus, requiring flexibility in working hours.

Qualifications

• 5-8 years of experience in supporting and administering Dynamics 365 Field Service.
• Strong expertise in customization, configuration, and troubleshooting.
• Hands-on experience with PowerApps for app development.
• Desirable understanding of SAP for integration.
• Ability to diagnose and resolve technical issues effectively.
• Experience across Pacific and Central Time Zones is a plus.
• Microsoft Dynamics 365 Field Service certifications preferred (MB-240, PL-200).
• Strong documentation skills and proactive mindset.
• Team player with cross-functional collaboration experience.
• Willingness to work shifts; onsite/offshore coordination experience is required.

Responsibilities

• Provide technical support and maintenance for Dynamics 365 Field Service systems.
• Engage with clients to understand Field Service requirements.
• Diagnose and resolve technical issues efficiently.
• Create custom apps within Dynamics 365 using PowerApps.
• Facilitate seamless integration of SAP with Dynamics 365.
• Collaborate with internal teams to address complex issues and ensure timely resolutions.
• Provide end-user training to ensure effective system utilization.
• Proactively address issues and contribute to system improvements within SLA.

Skills

Dynamics 365 Field Service Support

PowerApps

SAP Knowledge

Effective communication

Problem-Solving

Documentation

Team collaboration

Time zone experience

Education

Microsoft Dynamics 365 Field Service certifications

PL-200

Tools

PowerApps

SAP

SAP S/4HANA

Job description

D365 FIELD SERVICE CONSULTANT + SAP INTEGRATION

About the job D365 FIELD SERVICE CONSULTANT + SAP INTEGRATION

Responsibilities

• Dynamics 365 Field Service Support: Provide technical support, issue resolution, and system maintenance for Dynamics 365 Field Service systems.
• Customer Interaction: Engage with U.S. clients to understand their Field Service requirements and communicate effective solutions.
• Problem Solving: Diagnose and resolve technical issues related to Field Service operations efficiently.
• PowerApps Utilization: Create custom business apps and automation within Dynamics 365 Field Service using PowerApps.
• SAP Integration: Facilitate seamless integration and support for clients using SAP alongside Dynamics 365 Field Service (knowledge desirable).
• Collaboration: Work closely with internal teams and developers to address complex Field Service issues and ensure timely resolutions.
• Training and Guidance: Provide end‑user training to ensure effective utilization of the Field Service system.
• Proactive Approach: Anticipate and address issues, make system improvements, and help other support teams resolve issues within SLA.

Qualifications

• 5-8 years of experience in supporting and administering Dynamics 365 Field Service.
• Technical Skills: Strong expertise in Dynamics 365 Field Service, including customization, configuration, and troubleshooting.
• PowerApps: Hands‑on experience with PowerApps for app development and automation.
• SAP Knowledge: Desirable understanding of SAP for integration and support.
• Communication Skills: Effective communication with U.S. clients and internal stakeholders.
• Time Zone Experience: Experience working in the Pacific and Central Time Zones is an advantage.
• Certifications: Microsoft Dynamics 365 Field Service certifications are preferred.
• Problem‑Solving: Ability to diagnose and resolve technical issues in the Field Service domain.
• Documentation: Strong documentation skills to maintain records of support activities.
• Proactive Mindset: Initiative to proactively address issues and contribute to system improvements.
• Team Player: Collaborative attitude to work effectively with cross‑functional teams.
• Flexibility in working in shifts/holidays/weekends based on roster created by Delivery Manager is a must. Onsite Offshore coordination experience is a must.

Additional Information

• SAP Field Service Management with SAP S/4HANA Service A PLUS
  • Required Certifications:
    • MB-240 Microsoft Dynamics 365 FIELD SERVICE
    • PL‑200

Compensation

• Base Monthly Salary
• Competitive ++
• Annual Performance Bonus