Deployment Engineer

Acro Service Corp; Town of Florida (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Acro Service Corp is seeking a Dynamics 365 Field Service Deployment Architect for a contract role based in the Town of Florida, New York. This position involves executing on-site deployments, delivering tailored training to field technicians, and ensuring operational stability during a national rollout. Candidates should have proven experience with Microsoft Dynamics 365 Field Service, excellent troubleshooting skills, and a willingness to travel weekly. This role is focused on execution and does not include people management responsibilities.

Qualifications

• Proven experience deploying Microsoft Dynamics 365 Field Service or similar platforms.
• Independently manage weekly site deployments with minimal oversight.
• Comfort operating in live production environments.

Responsibilities

• Conduct end-to-end on-site deployment of Dynamics 365 Field Service.
• Deliver tailored hands-on training for field technicians.
• Act as primary on-site escalation for deployment-related issues.
• Capture site-level outcomes and relay feedback to rollout team.

Skills

Experience deploying Microsoft Dynamics 365 Field Service

Strong background with field service technicians

Success in on-site software deployment

Troubleshooting skills in live production environments

Excellent communication skills

Willingness to travel weekly

Tools

Dynamics 365 Field Service

Mobile workforce solutions

Power Platform (Power Apps / Power Automate)

REST API and integration

Microsoft Azure

Job description

Dynamics 365 Field Service Deployment Architect (Contract – Individual Contributor)

The Dynamics 365 Field Service Deployment Architect is an individual contributor, contract role responsible for the on‑site deployment, training, and go‑live support of Microsoft Dynamics 365 Field Service as part of a 16‑week national rollout. This role supports a structured deployment cadence of one site per week, ensuring each location is fully trained, operationally ready, and successfully transitioned to the platform.

The Deployment Architect works directly with frontline technicians, dispatchers, and site leadership, delivering hands‑on training and serving as the primary on‑site technical authority during each deployment week. This role does not include people management responsibilities and is focused entirely on execution, enablement, and adoption.

Core Responsibilities

• Execute end‑to‑end on‑site deployment of Dynamics 365 Field Service for one location per week.
• User access validation
• Data and configuration verification
• Support go‑live and hypercare during the deployment week to ensure operational stability.
• Act as the primary on‑site escalation point for deployment‑related issues.

On‑Site Training & Enablement

• Deliver hands‑on, instructor‑led training tailored to each site, including:
• Field Technicians (mobile app usage, work orders, inspections, offline scenarios)
• Reinforce standardized workflows while addressing local operational nuances.
• Validate user proficiency prior to site exit.

Solution Execution & Feedback Loop

• Apply defined Dynamics 365 Field Service configurations consistently across sites.
• Validate integrations, workflows, and mobile performance in real‑world conditions.
• Capture field feedback, issues, and improvement opportunities and relay them to the central rollout team.
• Document site‑level outcomes, risks, and lessons learned to support successive deployments.

Required Qualifications

• Proven experience deploying Microsoft Dynamics 365 Field Service or comparable enterprise field service platforms.
• Strong background working directly with field service technicians and dispatch operations.
• Demonstrated success in on‑site software deployment and training within distributed, multi‑location environments.
• Ability to independently manage weekly site deployments with minimal oversight.
• Strong troubleshooting skills and comfort operating in live production environments.
• Excellent communication and facilitation skills across technical and non‑technical audiences.
• Willingness and ability to travel weekly for the duration of the contract.

Technical Skills & Experience

• Dynamics 365 Field Service configuration and usage
• Mobile workforce solutions (iOS / Android)
• Work Orders, Assets, Agreements, Inspections
• Offline mobile scenarios and device considerations
• Power Platform familiarity (Power Apps / Power Automate) preferred
• REST API and integration awareness
• Understanding of cloud‑based architectures (Microsoft Azure preferred)

Preferred Experience

• Experience in fleet, transportation, utilities, or emergency service environments
• Familiarity with change management in operational field settings
• Experience supporting standardized deployments across geographically diverse sites

This role requires weekly travel to deployment sites across the continental U.S. The contract is intentionally structured around on‑site execution, with minimal ongoing remote responsibilities after each site goes live.