Dynamic Universal Banker: Teller + Personal Banking Pro

Beacon Bank; Lee (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beacon Bank in Lee, MA is seeking a Universal Banker who will perform Teller duties and Personal Banking responsibilities, delivering an exceptional customer experience, processing transactions, opening new accounts, and proactively building relationships. The role supports digital banking engagement and promotes Beacon Bank products.

The position requires a high school diploma, cash handling and customer service experience, and the ability to work flexible hours, including Saturdays.

Qualifications

• Prior teller or sales experience in a goal-oriented environment.
• Knowledge of bank products, services, and operating procedures.
• Excellent oral and written communication skills.
• Detail-oriented with strong organizational and time management skills.

Responsibilities

• Provide an outstanding customer experience at all points of contact.
• Build and expand customer relationships by recommending products and services to meet customer needs.
• Educate and assist clients with digital banking services and recommend convenient banking options.
• Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.
• Participate in outbound calling campaigns, branch initiatives and community involvement to develop new business.

Skills

Customer service

Sales skills

Communication

Interpersonal skills

Time management

Analytical thinking

Problem solving

Microsoft Office

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office

Job description

Beacon Bank in Lee, MA is seeking a Universal Banker who will perform Teller duties and Personal Banking responsibilities, delivering an exceptional customer experience, processing transactions, opening new accounts, and proactively building relationships. The role supports digital banking engagement and promotes Beacon Bank products.

The position requires a high school diploma, cash handling and customer service experience, and the ability to work flexible hours, including Saturdays.