Dynamic Peak-Time Banking Specialist

QNB Bank; Quakertown (Bucks County); On-site; USD 21,000 - 28,000; Full time

Job summary

QNB Bank is seeking a friendly Financial Service Representative to deliver courteous, accurate service and to process transactions at multiple branches. You will build customer relationships, cross-sell deposit and loan products, and refer customers to the right people.

This role requires standing for long periods, the ability to travel between branches, and completion of basic FSR and new accounts training within six months. Excellent communication and product knowledge are essential.

Qualifications

• Regularly required to stand for prolonged periods.
• Successful experience working with customers and co-workers.
• Must complete basic FSR training and new accounts training within the first 6 months of employment.
• Ability to lift and maneuver 25-50-pound coin bags.
• Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs.
• Requires basic reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent.
• Fulfill QNB compliance in operations and security by adhering to government regulations, QNB policy, and established procedures.

Responsibilities

• Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
• Cross-sells deposit and loan products and refers customers to appropriate person or department.
• Performs paying and receiving teller functions accurately and balances cash drawer at the end of the day.
• Must be proficient in all aspects of the role of Financial Service Representative.
• Able to relate to other people beyond giving and receiving instructions.
• Must have strong QNB product knowledge and actively champion QNB Service and Sales, referral and product campaigns.
• Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties.
• Ability to travel between branches.
• Assumes additional job-related duties as requested including the ability to work at any branch location.

Skills

Customer service

Communication skills

Cash handling

Cross-selling

Teamwork

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

Job description

QNB Bank is seeking a friendly Financial Service Representative to deliver courteous, accurate service and to process transactions at multiple branches. You will build customer relationships, cross-sell deposit and loan products, and refer customers to the right people.

This role requires standing for long periods, the ability to travel between branches, and completion of basic FSR and new accounts training within six months. Excellent communication and product knowledge are essential.