Dynamic On‑Site Sportsbook Ticket Writer

Caesars Entertainment; New Cumberland (WV); On-site; USD 17,000 - 25,000; Full time

Job summary

Caesars Entertainment seeks a Sportsbook Ticket Writer for an on-site, full-time role at Mountaineer WV. The job focuses on delivering excellent customer service, understanding betting options, and ensuring compliance with gaming rules. You will handle disputes and work with a team to maintain smooth operations.

Applicants should be prepared to complete required paperwork and adhere to all policies. This pivotal position supports Caesars' commitment to responsible gaming and exceptional guest

Qualifications

• Provide top-tier customer service to encourage repeat visits.
• Adhere to all rules and regulations set by the company and gaming control board.
• Familiarity with betting options and ability to discuss them with customers.
• Resolve customer disputes and escalate to supervisor when needed.
• Collaborate with team members and leadership to meet goals.
• Complete paperwork and documentation per policy.

Responsibilities

• Provide a top tier level of customer service that encourages customers to come back repeatedly.
• Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board.
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options.
• Work to resolve customer disputes/complaints and escape to direct supervisor when needed.
• Be a positive team member and work collaboratively with other team members and your leadership team.
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy.
• and gaming control board standards Other duties as assigned

Skills

Customer service

Regulatory knowledge

Communication

Job description

Caesars Entertainment seeks a Sportsbook Ticket Writer for an on-site, full-time role at Mountaineer WV. The job focuses on delivering excellent customer service, understanding betting options, and ensuring compliance with gaming rules. You will handle disputes and work with a team to maintain smooth operations.

Applicants should be prepared to complete required paperwork and adhere to all policies. This pivotal position supports Caesars' commitment to responsible gaming and exceptional guest