Dynamic Office Operations Supervisor

Americold Logistics, LLC. in; Fogelsville (Lehigh County); On-site; USD 45,000 - 60,000; Full time

Job summary

Americold Logistics, LLC. is seeking a Supervisor to oversee office staff, coordinate daily operations, and ensure adherence to company policies. You will address escalated inquiries, process orders, and maintain vital records related to inventory, personnel, and supplies. Occasional travel may be required for business purposes.

The role emphasizes supervising staff, implementing procedures, and evaluating performance to maintain high service standards in a logistics environment.

Qualifications

• High school diploma or GED required.
• Minimum 3 years of experience in office supervision or administrative management required.
• Ability to use Company Software, Microsoft Office Suite, calculators, desktop computers, and photocopiers required.
• Effective verbal and written communication required.

Responsibilities

• Supervise office administrative or customer service staff to ensure quality standards, deadlines, and proper procedures are followed.
• Implement corporate and departmental policies, procedures, and service standards in collaboration with management.
• Prepare and issue work schedules, deadlines, and duty assignments to maintain adequate staffing and effective performance.
• Maintain and review records related to inventory, personnel, orders, supplies, and machine maintenance.
• Resolve customer complaints and provide guidance to employees in handling complex problems and disputes.
• Evaluate employee performance, prepare appraisals, and recommend personnel actions such as promotions or disciplinary measures.
• Assess training needs and arrange or provide appropriate instruction for staff.

Skills

Office supervision

Leadership

Communication

Education

High school diploma or GED

Tools

Company Software

Microsoft Office Suite

Calculators

Desktop computers

Photocopiers

Job description

Americold Logistics, LLC. is seeking a Supervisor to oversee office staff, coordinate daily operations, and ensure adherence to company policies. You will address escalated inquiries, process orders, and maintain vital records related to inventory, personnel, and supplies. Occasional travel may be required for business purposes.

The role emphasizes supervising staff, implementing procedures, and evaluating performance to maintain high service standards in a logistics environment.