Dynamic Office Administrator & Project Support

Best Choice Roofing; Johnson City (TN); Vor Ort; USD 22.041 - 24.796; Vollzeit

Zusammenfassung

Pho Prime, LLC in Johnson City, TN is seeking an Office Administrator to be a key member of the branch team, delivering excellent customer service, handling contract packets and project documentation, and supporting employee lifecycle processes at the branch level.

You will manage calls and emails, keep customer records current, assist with scheduling, processing payments, and keeping the CRM and financial systems in sync, while ensuring smooth day-to-day operations and a positive, fast-paced

Qualifikationen

• Experience in office administration preferred.
• Excellent customer service and communication skills.
• Familiarity with CRM systems.
• Detail-oriented with strong organizational and time-management skills.
• Ability to travel locally as needed.

Aufgaben

• Manage incoming phone calls and emails from homeowners and team members.
• Serve as contact for homeowners from contract signing through project start.
• Maintain up-to-date customer records.
• Support scheduling installations with the Project Manager and General Manager.
• Process payments and deposits; assist with collections.
• Enter payments into the production system and synchronize with financial platforms.
• Monitor jobs in the CRM and update Sales Managers.
• Upload completed contract packets to the CRM.
• Perform day-to-day administrative duties to support branch operations.

Kenntnisse

Office administration

Customer service

Communication

Teamwork

Phone & email communication

Tools

CRM software

Microsoft Office Suite

Jobbeschreibung

Pho Prime, LLC in Johnson City, TN is seeking an Office Administrator to be a key member of the branch team, delivering excellent customer service, handling contract packets and project documentation, and supporting employee lifecycle processes at the branch level.

You will manage calls and emails, keep customer records current, assist with scheduling, processing payments, and keeping the CRM and financial systems in sync, while ensuring smooth day-to-day operations and a positive, fast-paced