Dynamic Loan Sales & Tax Services Associate

WAC-TN World Finance Corporation of Tennessee; Smyrna (TN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k) with company match

Paid holidays and vacation

Medical, dental, vision, lifeInsurance

Long-term disability

Mental health support

Volunteer time

Promote-from-within opportunities

Performance-based bonuses

Job summary

World Finance is seeking a Financial Services Representative in Smyrna, TN to drive loan sales, assist with tax returns, and manage accounts in person. The role involves daily outbound calls, collections, and delivering branch‑level results while providing outstanding customer service.

Strong communication and multitasking skills are essential, along with a willingness to learn. The position offers performance-based earnings, comprehensive benefits, and opportunities for advancement within a

Qualifications

• High school diploma or equivalent.
• Valid driver's license, reliable transportation, and current insurance.
• Ability to obtain required insurance licensing.
• Experience in sales, customer service, collections, or account management with measurable results.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking for the business.
• Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation; thrive in a high-volume, phone-intensive environment.
• Manage delinquent accounts by securing payments and setting payment arrangements.
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services.
• Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations.
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
• Process payments, account updates, tax-related documentation, and document all activity in company systems.
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
• Handle and balance cash, and complete required bank runs to deliver deposits.
• Follow company policies, procedures, and regulatory requirements.
• Complete required training and meet performance expectations for sales, collections, tax preparation, and account management.

Skills

Sales

Customer service

Collections

Account management

High-volume calls

Communication

Problem solving

Organizational skills

Data entry

Education

High school diploma or equivalent

Job description

World Finance is seeking a Financial Services Representative in Smyrna, TN to drive loan sales, assist with tax returns, and manage accounts in person. The role involves daily outbound calls, collections, and delivering branch‑level results while providing outstanding customer service.

Strong communication and multitasking skills are essential, along with a willingness to learn. The position offers performance-based earnings, comprehensive benefits, and opportunities for advancement within a