Guest Experience Champion: Flexible Scheduling & Growth

CM Ventures; Hoover (AL); Presencial; USD 17.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive hourly pay

Flexible scheduling

Employee discounts

Growth opportunities into Team Lead &

Descripción de la vacante

Kilwins is seeking a Guest Experience Associate to help create a warm, exciting, memorable experience for customers. You will greet guests, answer questions, upsell treats, and assist with orders in a fast-paced, team-centered environment.

This role emphasizes energetic, friendly service, reliability, and the ability to multitask while maintaining displays and ensuring a polished shop floor. Prior retail or food service experience is helpful but not required, as attitude matters most.

Formación

• Retail or food service experience is helpful, but personality, work ethic, and attitude matter most.

Responsabilidades

• warmly greeting and engaging every guest
• answering product questions and making enthusiastic recommendations
• upselling treats, gift items, and add-on purchases
• serving ice cream, chocolates, fudge, caramel apples, and specialty sweets
• assisting with phone orders and customer requests
• helping keep displays stocked, fresh, and visually appealing
• preparing simple in-store items such as waffle cones and product packaging
• maintaining store cleanliness, organization, and polished presentation
• working as part of a fast-moving team during busy rushes
• creating a positive, upbeat atmosphere for guests and coworkers

Conocimientos

Customer service

Communication

Multitasking

Team player

Energetic

Reliability

Descripción del empleo

Kilwins is seeking a Guest Experience Associate to help create a warm, exciting, memorable experience for customers. You will greet guests, answer questions, upsell treats, and assist with orders in a fast-paced, team-centered environment.

This role emphasizes energetic, friendly service, reliability, and the ability to multitask while maintaining displays and ensuring a polished shop floor. Prior retail or food service experience is helpful but not required, as attitude matters most.