Dynamic Front Office Specialist — Patient Experience

Carolina QuickCare; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Carolina QuickCare is seeking a Front Office Specialist to join our West Jefferson team. You will be the face of the practice, greeting patients, answering calls, and coordinating check-in and registration for a smooth, patient-centered experience.

The role requires a High School diploma or GED, a willingness to work evenings, weekends, and holidays, and strong organizational and problem-solving skills. Prior customer service experience is a plus.

Qualifications

• High School diploma or GED required.
• Willingness to work flexible schedules including evenings, weekends, and holidays.
• Strong organizational, time management, and problem-solving skills.
• Six months of related customer service experience and/or training preferred.

Responsibilities

• Working at the reception desk, answering phones, and greeting and communicating with patients, clinical staff, and Providers.
• Checking in patients and properly documenting registration.
• Verifying insurance and other pertinent patient information.
• Collecting co-pays and payments from patients.
• Entering charges and payments into the software system.
• Other duties as assigned.

Skills

Customer service

Time management

Problem solving

Communication

Organization

Education

High School diploma or GED

Job description

Carolina QuickCare is seeking a Front Office Specialist to join our West Jefferson team. You will be the face of the practice, greeting patients, answering calls, and coordinating check-in and registration for a smooth, patient-centered experience.

The role requires a High School diploma or GED, a willingness to work evenings, weekends, and holidays, and strong organizational and problem-solving skills. Prior customer service experience is a plus.