Dynamic Front Desk Coordinator for Behavioral Health

Kaizen Lab Inc.; Greenville (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

Pathways to Life, Inc. is seeking a Front Desk Administrator to greet members and families, coordinate clinician schedules, handle calls, and organize documentation for efficient service delivery in Greenville, NC.

You will be the first point of contact, ensuring a professional atmosphere and smooth daily office flow while supporting HIPAA-protected information handling and coordination with clinical teams and community partners.

Qualifications

• High School Diploma or GED required.
• Associate degree preferred.
• 1+ year of front desk, receptionist, or administrative experience.
• Experience in healthcare, behavioral health, or medical offices preferred.
• Comfortable using email, Google Workspace, scheduling systems, and basic office technology.

Responsibilities

• Welcome members, families, and visitors in a professional and respectful manner.
• Answer incoming calls and route messages to the correct staff quickly.
• Schedule appointments and help manage daily office flow.
• Scan, organize, and maintain client and administrative documents.
• Support compliance requirements by protecting confidential and HIPAA-sensitive information.
• Assist leadership and clinical staff with administrative tasks and office coordination.
• Monitor office supplies and help maintain a clean, organized workspace.
• Support communication between providers, staff, and community partners.

Education

High School Diploma or GED

Associate degree

Tools

Google Workspace

Job description

Pathways to Life, Inc. is seeking a Front Desk Administrator to greet members and families, coordinate clinician schedules, handle calls, and organize documentation for efficient service delivery in Greenville, NC.

You will be the first point of contact, ensuring a professional atmosphere and smooth daily office flow while supporting HIPAA-protected information handling and coordination with clinical teams and community partners.