Dynamic Customer Care & Team Growth Associate

Star Shield Solutions, LLC; Ontario (CA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K plan

Health & Wellness Program

Paid vacation & holidays

Job summary

Star Shield Solutions, LLC is seeking motivated individuals for a customer service-focused role at our California dealership. You will greet customers, answer questions, and collaborate with multiple departments to ensure satisfaction and smooth operations.

We value a professional appearance, energy, and a proactive approach. This full-time position offers competitive pay, benefits, and opportunities to grow within a fast-paced team environment.

Qualifications

• Must be at least 18 years old.
• Professional appearance and work ethic.
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.
• Excellent telephone and customer service skills, including the ability to smile.
• Must be able to work well in a process driven environment.
• Must conduct oneself in a professional manner at all times.

Responsibilities

• Follow all company policies and procedures.
• Coordinates questions and issues with the appropriate department personnel.
• Accomplishes organization goals by accepting ownership for new and different requests and exploring opportunities to add value to the organization.
• Attends all staff meetings, trainings, and educational classes as required.
• Demonstrate behaviors consistent with the Company's Values in all interactions with customers, team members and vendors.
• Establishes personal goals that are consistent with the dealership's standards of productivity and devises a strategy to meet those goals.
• Greets customers in a friendly, approachable manner.
• Lears from mentors, supervisors, and all other team members to refine/grow skills.
• Maintains safe and secure environment by following safety and security standards and procedures and complying with codes.
• Performs other duties as assigned.
• Realizes that business is built on customer satisfaction and stays devoted to guaranteeing satisfaction to our customers.

Skills

Excellent communication

Customer service

Problem solving

Telephone etiquette

Self-starter

Team player

Energetic

Job description

Star Shield Solutions, LLC is seeking motivated individuals for a customer service-focused role at our California dealership. You will greet customers, answer questions, and collaborate with multiple departments to ensure satisfaction and smooth operations.

We value a professional appearance, energy, and a proactive approach. This full-time position offers competitive pay, benefits, and opportunities to grow within a fast-paced team environment.