DVP, Client Services

Humanly (humanly.io); Town of Texas (WI); Remote; USD 80,000 - 120,000; Full time

Job summary

A forward-thinking company is seeking a Division VP, Client Services to lead high-quality service delivery in the healthcare sector. This pivotal role involves building strong client relationships, driving strategic initiatives, and ensuring client satisfaction. The company fosters a People First culture, emphasizing employee well-being and professional growth. With a commitment to innovation and excellence, this role offers the opportunity to make a significant impact in a dynamic environment. Join a team that values diversity and inclusivity while striving for continuous improvement and success.

Benefits

Comprehensive Benefits Packages

Professional Growth Opportunities

Inclusive Work Environment

Qualifications

• Proven experience in a senior client services role within the BPO industry.
• Strong understanding of technology and industry trends.

Responsibilities

• Oversee high-quality service delivery to clients in the healthcare vertical.
• Develop strategic plans for client engagement and growth.
• Implement quality assurance processes to exceed client expectations.

Skills

Client Relationship Management

Strategic Planning

Leadership

Communication

Critical Thinking

Problem Solving

Business Acumen

Education

Bachelor's Degree

Master's Degree

Tools

Automated Customer Service Technology

AI Interfaces

Job description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What you can expect in a Division VP, Client Services role with TaskUs:

You will play a pivotal role in overseeing the seamless delivery of high-quality services to our clients in the healthcare vertical, and contributing to the overall success and growth of the company.

In addition you will play a crucial role in ensuring clients’ satisfaction, building strong relationships, and driving strategic initiatives to support the clients business objective.

Key Responsibilities: (including, but not limited to):

1.Client Relationship Management:

-Develop and maintain strong, collaborative relationships with key stakeholders within the clients’ organization.

-Understand the client's business objectives, challenges, and industry trends to align our services accordingly.

-Act as the primary point of contact for addressing client concerns, resolving issues, and ensuring overall satisfaction.

2.Strategic Planning and Execution:

-Work closely with the executive team to develop and execute strategic plans for client engagement and growth.

-Drive continuous improvement in service delivery, identifying areas for optimization and efficiency.

-Lead a high-performing team, providing guidance, mentorship, and support to ensure a positive and collaborative working environment.

-Foster a culture of continuous improvement and innovation within the clients’ services division.

4.Quality Assurance:

-Implement and monitor quality assurance processes to uphold service standards and exceed client expectations.

-Conduct regular performance reviews and implement corrective actions when necessary.

5.Communication and Reporting:

-Prepare and deliver regular reports to the client on KPIs, SLAs, and overall account health.

-Communicate effectively with internal and external stakeholders, ensuring transparency and alignment.

6.Business Acumen & Critical Thinking:

-Understand and contribute to the company’s broader business objectives, make commercially sound decisions, and align team or individual efforts with organizational goals.

-Analyze complex problems, evaluate multiple solutions, and make data-informed decisions that drive results.

Requirements:

-Proven experience in a senior client services role within the BPO industry, with specialization in the healthcare vertical, or big healthcare companies.

-Strong understanding of technology and industry trends.

-Proven success with introducing innovations to clients such as automated customer service technology, chatbots, and AI interfaces.

-Exceptional leadership and communication skills.

-Strategic & critical thinking skills and problem-solving abilities.

-Demonstrated success in client retention and growth.

-Strong business acumen & exceptional presentation skills.

Work Location / Travel:

-The position is fully remote

-Domestic and International travel 60%

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.