Supervisor, Client Services

Just Global; United States; Remote; USD 76,000 - 115,000; Full time

Job summary

An established industry player seeks a Senior Manager in Client Services to lead client relationships and drive growth within a dynamic team. This role emphasizes B2B marketing expertise, strong communication skills, and a solution-oriented mindset. You will be responsible for mentoring junior members, managing client profitability, and delivering innovative solutions. With a commitment to fostering relationships and striving for excellence, this position offers a unique opportunity to thrive in a collaborative environment while contributing to impactful projects. Join a forward-thinking company that values your growth and creativity.

Benefits

Profit-sharing scheme

Market-leading benefits

Flexible working hours

Qualifications

• 5+ years in client management/sales within agencies or digital B2B marketing environments.
• Experience in cross-channel marketing programs, including ABM and media.

Responsibilities

• Manage daily client relationships and drive commercial growth.
• Provide superior customer service while maximizing business opportunities.
• Mentor junior team members and ensure team alignment.

Skills

Active Listening

Commercial Acumen

Attention to Detail

Problem-Solving

Stakeholder Management

Storytelling

People Management

Presentation

Education

Bachelor's Degree

Job description

Description

Just Global:

At Just Global, we live and breathe B2B and believe in igniting B2B relationships. Our independent, global team actively engages with clients to leverage our deep technical knowledge and unique market perspectives. We aim to maximize insights, spark creativity, and utilize technology to foster brand loyalty and drive recurring revenue. We are the heart of B2B.

What you are accountable for:

The Senior Manager / Supervisor, Client Services, is key to managing daily client relationships and driving commercial growth within a business unit or portfolio. This role works closely with the Director, Client Services, demonstrating strong business acumen, B2B marketing expertise, solution orientation, and excellent communication skills.

What you are responsible for:

1. Providing superior customer service while maximizing business opportunities, growth, and efficiency.
2. Understanding client compensation structures and implications of plan changes.
3. Providing clients with regular updates on project progress against KPIs.
4. Mentoring junior team members.
5. Ensuring all teams are well-briefed across integrated service offerings.
6. Scoping project briefs and collaborating with teams to deliver creative and media initiatives.
7. Incorporating agency tools into planning and facilitating workshops.
8. Staying updated on industry trends and sharing knowledge.
9. Fostering innovation, driving revenue, and delivering excellence within the client services team.
10. Managing client profitability, resource allocation, and reporting revenue figures.
11. Maintaining accurate revenue projections, monitoring project financial health, and reporting profitability with recommendations for efficiency.
12. Providing client knowledge to assist in forecasting new business opportunities and aligning resources with financial goals.

Knowledge, skills, and experience:

Skills:

• Active listening, challenge mediocrity, commercial acumen, attention to detail, global vision, growth focus, organization, people management, presentation, prioritization, problem-solving, solutions orientation, stakeholder management, storytelling, upward management.

Knowledge:

• Agency operations, B2B marketing strategies, industry knowledge, media activation, planning, and vendor landscape.

Experience:

• 5+ years in client management/sales within agencies or digital B2B marketing environments.

Interest and experience in the technology sector.

5+ years working with creative studios, content, and demand programs for B2B.

Experience in cross-channel marketing programs, including ABM and media, focused on converting activities into sales opportunities.

What it means to work at Just Global…

Our values include:

• Cultivate Relationships: Build rapport, empathize, assume positive intent.
• Be One Team: Collaborate, protect each other's reputation, support each other.
• Strive for Brilliance: Create proud work, stay curious, continuous improvement.

In return, you can expect to be valued, develop meaningful relationships, work with inspiring leaders, and grow your career.

Benefits

Our compensation philosophy emphasizes flexibility, transparency, and competitiveness, with salaries based on skills, experience, and location. We offer market-leading benefits, a profit-sharing scheme, and a base salary range of $76,000–$115,000, depending on experience and location.