DV Programs Admin & Intake Support

Community Resources For Justice (CRJ); Bridgeport (CT); On-site; USD 21,000 - 32,000; Full time

Job summary

Community Resources For Justice (CRJ) in Bridgeport, CT is seeking a Program Assistant to support domestic violence programs with a range of administrative tasks. The role collaborates with the DV Manager, Intake Coordinator, group facilitators, and clients to ensure smooth day-to-day operations.

This 40-hour-per-week, hourly-position involves front-line coverage, data entry, and routine communications with clients and referral sources, with Spanish language skills preferred.

Qualifications

• Experience with data collection and submission.
• Experience with Excel, Microsoft 365, Word and database portals.
• Minimum 2 years’ experience in an office setting providing customer services both virtual and in person.
• Associate degree or administrative training certificate preferred.

Responsibilities

• Sending communications to new clients entering programs via text, letters, and/or phone calls.
• Entering notes and data into the electronic records.
• Assisting the Manager and Intake Coordinator in managing the flow of clients in FVEP, Evolve and Explore.
• Conduct orientation and intake assessments for clients entering assigned DV programs.
• Maintaining physical files, creating files for new client intakes.
• Adhering to best practices related to gender responsive and trauma informed strategies.
• Uploading monthly/discharge reports, as assigned.
• Reception/security area coverage as needed, and the overall front-line operations (about 20 hours a week).
• Cultivating and maintaining professional relationships with the guests/clients and staff who enter the building.
• Communicating accurately and swiftly to referral sources.
• Special projects and other duties as assigned by the DV Manager/Director.

Skills

Communication skills

Time management

Multitasking

Attention to detail

Education

Associate degree or admin training certificate

Tools

Excel

Microsoft 365

Microsoft Word

Database portals

Job description

Community Resources For Justice (CRJ) in Bridgeport, CT is seeking a Program Assistant to support domestic violence programs with a range of administrative tasks. The role collaborates with the DV Manager, Intake Coordinator, group facilitators, and clients to ensure smooth day-to-day operations.

This 40-hour-per-week, hourly-position involves front-line coverage, data entry, and routine communications with clients and referral sources, with Spanish language skills preferred.