DV Program Supervisor - Gender Based Violence Rapid Rehousing

Metropolitan Family Services; Chicago (IL); On-site; USD 62,000 - 69,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

HSA contributions

401(k) with employer match

Teladoc services

Job summary

Metropolitan Family Services in Chicago is seeking a full-time DV Program Supervisor for the Gender Based Violence Rapid Rehousing Program at our Calumet office. The role leads a domestic violence advocacy program, supervises staff, and partners with the Program Director to drive service delivery.

This position requires a Bachelor’s degree, 5+ years in DV survivor services, and CDVP certification by year one; a Master’s degree is preferred for court programs.

Qualifications

• Bachelor’s degree and 5+ years’ DV survivor services experience.
• Illinois CDVP certification required by end of first year.
• Master’s degree preferred for court programs.
• 40-hour Domestic Violence training required before contact with clients.
• Demonstrated supervisory responsibilities over time.

Responsibilities

• Oversee DV advocacy program area and supervise staff.
• Plan and implement client-centered interventions.
• Monitor grants, reporting, and budgets for the program.
• Provide supervision and coaching in crisis management and conflict resolution.
• Hire, supervise, and evaluate staff, interns, and volunteers.
• Schedule and coordinate on-call coverage.
• Conduct staff training and assess survivor needs.
• Represent the program in the community and maintain ethics.

Skills

Supervisory experience

Grant management

Crisis intervention

Trauma-informed care

Communication skills

Organizational skills

Flexibility

Staff development

Education

Bachelor's degree

5+ years DV survivor services

CDVP certification by year end

Master's degree preferred for court programs

40-hour DV training

Job description

If asked to describe the culture at Metropolitan Family Services, we could do that in one word: COMMUNITY! Reflected in both our internal culture as well as through the services we provide, community is at the heart of all we do.

Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company’s bottom line? Then we’d love to hear from you!

We are currently searching for a full‑time DV Program Supervisor for the Gender Based Violence Rapid Rehousing Program at our Calumet office.

Salary: The average starting salary for this position will fall in the range of $62,000 and $69,000 annually. Where candidates fall in this range will be based on skill and experience level.

Essential Job Functions

• Oversees a domestic violence advocacy program area and supervises its staff members.
• Plans, develops, and implements interventions that meet changing client needs.
• Assumes responsibility for grant monitoring and reporting within their program area.
• Provides supervision, coaching, and support to program staff in crisis management, non‑violent communication, and conflict resolution.
• Promotes a team‑oriented approach that fosters positive interactions.
• Collaborates with the Program Director to hire, supervise, and evaluate staff, interns, and volunteers within their program area.
• Oversees scheduling and on‑call responsibilities of program staff, rotating duties with other DV Program Supervisors or staff when appropriate.
• Administers assessments as appropriate and trains staff in their use and interpretation.
• Assesses and responds to survivors’ needs using short‑term, strengths‑based interventions.
• Facilitates group supervision, team meetings, and agency meetings.
• Collaborates with departmental staff and other programs to provide comprehensive services to clients.
• Monitors contract, grant, and program expectations, ensuring team members meet timelines and reporting requirements.
• Conducts program planning and makes budget recommendations to the DV Program Director.
• May carry a client caseload, providing short‑term, strengths‑based, trauma‑informed services to survivors of domestic violence and their children.
• Stays informed about current developments in the domestic‑violence field.
• Attends relevant workshops, conferences, and professional development events.
• Establishes and maintains contact with local agencies, organizations, and partnering sites.
• Represents Metropolitan Family Services and the domestic‑violence program professionally in the community.
• Provides services in accordance with the Illinois Certified Domestic Violence Professionals’ code of ethics.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

• Strong supervisory and administrative skills, including team building, reflective supervision, and grant management.
• Knowledge of community resources, advocacy and crisis intervention skills, and an understanding of trauma and Trauma‑Informed Care.
• Empathic, non‑judgmental, service‑oriented attitude when working with clients.
• Recognizes survivors as the experts of their own lives and supports staff in partnering with clients to build strengths.
• Responds appropriately in varied situations and functions with minimal supervision.
• Works and problem‑solves independently and collaboratively within a team, demonstrating professionalism, flexibility, and mature judgment.
• Demonstrates self‑awareness, insight, and commitment to ongoing professional growth; models healthy boundaries and self‑care with clients and coworkers.
• Possesses excellent verbal and written communication skills, strong organizational skills, and effectiveness working with diverse populations.
• Accommodates flexibility in work schedule, including variable evenings and/or weekends.

Qualifications

• Bachelor’s degree and 5+ years of experience, including domestic‑violence survivor services and related services appropriate to the role.
• Demonstrated increase in administrative/supervisory responsibilities over time.
• Illinois Certified Domestic Violence Professional (CDVP) certification required by the end of the first year in role.
• Master’s degree (for court programs) and three years of experience in gender‑based violence and/or social services preferred.
• Court/legal advocacy experience strongly preferred for supervisors of the Court Advocacy Programs.
• 40‑hour Domestic Violence training preferred at time of hire; required at first opportunity and must be completed before any contact with DV program clients or their personally identifying information.

Additional Requirements

• Satisfactorily pass all relevant screenings and background checks.

Transportation/Travel Requirements

• Driving for work required with personally owned vehicle. Travel between sites not required.

Physical Demands

• Employee required to sit, stand, speak, and use hands/fingers for sustained periods; occasionally stand, bend, stretch, stoop, kneel, and crouch. Requires close visual acuity for data preparation, analysis, and computer use.

Benefits

• Aetna Medical Coverage, Guardian Dental Coverage, and VSP Vision Coverage.
• Metropolitan Family Services contributions of $2,000 to individual and $4,000 to family HSA accounts, pro‑rated to benefits start date.
• Free general medicine and behavioral health Teladoc services for all team members.
• Ascensus 401(k) plan with a 4% employer match, vested at 100% on day one of eligibility.
• Other benefits available (full details available upon request).