Domestic Violence Advocate

Metropolitan Family Services; Chicago (IL); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

HSA contributions

457/401K with employer match

Teladoc

Job summary

Metropolitan Family Services is hiring a full-time Bilingual Domestic Violence Advocate for the Southeast office in Chicago. The role delivers direct services to survivors, including crisis intervention, safety planning, and advocacy, with in-person, virtual, or phone support.

The position emphasizes service planning, knowledge of resources, and collaboration with internal teams to provide comprehensive support while maintaining ethics and client confidentiality.

Qualifications

• 4 years’ work experience in social services and/or domestic violence required.
• Associate or Bachelor’s degree in related field preferred with DV experience.
• 40-hour DV training preferred at hire and CDVP preferred.
• CDVP certification preferred for this role.
• Ability to work with survivors and diverse populations.

Responsibilities

• Provide direct services to survivors, including crisis intervention and advocacy.
• Assess needs and develop service plans with progress reviews.
• Maintain knowledge of programs and community resources.
• Coordinate with staff and community partners to deliver services.
• Complete paperwork timely and meet reporting requirements.
• Represent Metropolitan Family Services in the community professionally.

Skills

Crisis intervention

Trauma-informed care

Advocacy

Empathy

Communication skills

Education

High School diploma or GED

Associate’s degree in social work or related field

Bachelor’s degree in social work, psychology, human services or related field

CDVP certification (preferred)

40-hour Domestic Violence training (preferred)

Job description

Southeast, 3062 E 91st St, Chicago, IL 60617, USA

Metropolitan Family Services.COMMUNITY! Reflected in both our internal culture and the services we provide, community is at the heart of all we do.

Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company’s bottom line? Then we’d love to hear from you!

We are now hiring for a full-time Bilingual Domestic Violence Advocate at our Southeast office.

SALARY: The average starting salary for this position will fall in the range of $42,000 and $46,000 annually. Where candidates fall in this range will be based on skill and experience level.

ESSENTIAL JOB FUNCTIONS

• Provides direct services to survivors of domestic abuse and/or their children, including crisis intervention, safety planning, emotional support, advocacy, life skills development, parenting support, information, and/or referrals.
• Direct services provided to clients may be in-person, virtual, or by phone and may be conducted in individual, group, family, or communal settings.
• Assesses and effectively responds to the needs of survivors seeking supportive services using short-term, strengths-based interventions.
• In partnership with the client, develops and regularly reviews a service plan that describes the client’s goals while receiving services and tracks their progress in the achievement of those goals.
• Develops and maintains a strong working knowledge of MFS programs and community-based resources.
• May facilitate linkages with services both within MFS and in the community.
• Administers any required assessments and outcome tools at their designated intervals.
• Attends any mandatory group supervision and program/agency meetings.
• Recognizes domestic violence survivors as the experts of their own lives and partners with clients to identify and build upon their strengths.
• Participates in a team-oriented approach by collaborating with departmental staff and other programs to provide comprehensive services for clients.
• Completes paperwork in a timely manner, including case notes and other documentation needed for a client’s file.
• Works within contract, grant, and program expectations, including meeting timelines and reporting requirements.
• Remains cognizant of current developments in the field of domestic violence.
• Attends appropriate workshops, conferences, etc. to enhance professional development and understanding of issues in the field.
• Establishes and maintains contact with local agencies, organizations, and partnering sites as appropriate; effectively and professionally represents Metropolitan Family Services and the domestic violence program in the community.
• Provides services in accordance with the Illinois Certified Domestic Violence Professionals’ code of ethics.
• Other duties as assigned.

QUALIFICATIONS

• High School diploma or GED equivalent education and 4 years’ work experience in social services and or domestic violence, required.
• OR Associate’s degree/bachelor’s degree in social work, psychology, human services; with 2 years’ work experience in domestic violence or social services, preferred.
• 40‑hour Domestic Violence training preferred at time of hire. This training is required at first opportunity upon hire and must be completed prior to any contact with DV program clients or their personally identifying information, preferred.
• Illinois Certified Domestic Violence Professional (CDVP) certification, preferred.
• Bachelor’s degree in social work, Psychology, Human Services, or a related field, preferred.

KNOWLEDGE, SKILLS and ABILITIES

• Knowledge of community resources, advocacy and crisis intervention skills, and an understanding of trauma and Trauma‑Informed Care.
• Empathic, non‑judgmental, service‑oriented attitude in work with clients.
• Ability to respond appropriately in varied situations and to function with minimal supervision.
• Ability to work and problem‑solve both independently and collaboratively within a team environment, demonstrating professionalism, flexibility, and mature judgment.
• Must demonstrate self‑awareness, insight, and commitment to ongoing professional growth.
• Models healthy boundaries and good self‑care with clients and coworkers.
• Must have excellent verbal and written communication skills and demonstrate understanding and effectiveness in working with diverse populations.

ADDITIONAL REQUIREMENTS

• Satisfactorily pass all relevant screenings and background checks.

TRAVEL / TRANSPORTATION REQUIREMENTS

• Driving for work required with a personally owned vehicle. Travel between sites required.

PHYSICAL DEMANDS

• While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing and viewing a computer terminal. The employee may occasionally lift and/or move up to 25 pounds.

BENEFITS

• Medical Coverage, Dental Coverage, and Vision Coverage.
• Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro‑rated to your benefits start date.
• General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.
• Some of the above benefits are available for part‑time and temporary workers, but not all. Be sure to inquire upon your hire as to which benefits apply to you.

Metropolitan Family Services is an Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.