Duty Manager (Hospitality)

Yellow Ribbon; Dayton (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading hotel in Dayton seeks a Front Office Manager to oversee daily operations, ensuring high standards of guest service and staff efficiency. The ideal candidate will have a Bachelor's degree in Hotel Management and significant experience in a similar role, preferably in a 5-star environment. This position offers opportunities for professional development and employee benefits.

Benefits

Company Transport

Uniform

Duty Meals

Medical & Dental Coverage

Employee Discount Rate for F&B Dine-In

Learning & Development Opportunities

Staff Recognition Awards

Qualifications

• Minimum of 3 years in Front Office experience in a similar capacity.
• Knowledgeable in Front Office Operations.

Responsibilities

• Oversee day-to-day hotel operations and ensure efficiency.
• Provide exceptional guest service and handle inquiries.
• Ensure proper follow-up of room requests with Housekeeping.

Skills

Interpersonal Skills

Customer Service

Education

Bachelor degree in Hotel Management

Tools

Opera PMS

Job description

JOB RESPONSIBILITIES

• Oversee the day-to-day operations of the hotel, ensuring all departments are functioning efficiently.
• Address operational issues and make decisions to resolve any challenges or discrepancies that may arise.
• Ensures all staff are present at scheduled times in the appropriate sections and that there is always the minimum standard number on staff on duty in each section.
• Provide exceptional guest service and handle guest inquiries, requests, and complaints effectively and in a timely manner
• To ensure the overall coordination of the Front Office Operations and to assist all sections of the Front Office department.
• Responsible to keep all Front Office Standards and Procedures in line with the Policies and procedures
• To ensure the proper follow-up of the room requests and coordination with Housekeeping regarding the priorities in room cleaning.
• Is familiar with company policies and standards (Rooms & Guest Services policies and emergency procedures).

JOB REQUIREMENT

• Minimum education of Bachelor degree in Hotel Management or relevant discipline.
• Minimum of 3 years in Front Office experience in a similar capacity preferably in a 5-star class environment.
• Knowledgeable in Front Office Operations and Opera PMS.
• Possess professional disposition with excellent interpersonal skills.

BENEFITS

• Company Transport / Uniform / Duty Meals / Medical & Dental Coverage provided
• Employee Discount Rate for F&B Dine-In and Hotel Room Stay Globally
• Learning & Development Opportunities and Staff Recognition Awards