Duty Manager

Menzies Aviation; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Menzies Aviation in the United States seeks a Duty Manager to oversee ramp supervisors, GSE and aircraft maintenance personnel. You will drive safety, resource planning, and financial performance while coordinating with customers and internal teams.

The role emphasizes leadership, regulatory compliance, and continuous process improvement in a fast-paced aviation environment. Strong communication and time-management skills are essential for success in this position.

Qualifications

• Bachelor's degree or equivalent with 2–5 years related experience and/or training.
• Prior Ramp experience required.
• Prior management, supervisory or lead experience in the Aviation industry preferred.

Responsibilities

• Oversee health & safety of all staff and financial performance as accountable to GM.
• Plan resource allocation across business units and shifts.
• Liaise with customer representatives and internal/external agencies.
• Produce routine reports and drive safety and security improvements.
• Ensure compliance with internal and external requirements and procedures.
• Support station personnel and lead equipment planning cycles.

Skills

Ramp experience

Leadership

Safety compliance

English proficiency

Time management

Education

Bachelor's degree

Job description

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Duty Manager will be directly responsible for overseeing, ramp supervisors, GSE maintenance, and aircraft maintenance personnel. The Duty Manager will take accountability for safety, resource management, operation standards, policy implementation, client relations, and financial performance.

What you will be doing

• Full accountability to the GM for Health & Safety issues, operational and financial performance
• Planning resource allocation in each business unit
• Routine liaison with customer representatives
• Liaison with internal and external customers and agencies
• Producing routine reports
• Supporting the development of the business units with accurate and timely project work
• Leading the station equipment planning cycle
• Ensuring compliance with all internal and external operational and administrative requirements
• Has the duty to suggest any improvements to working practices especially those relating to safety and security
• Must follow all Security procedures as required
• Other duties as assigned
• Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• Bachelor's degree (B.A.) from four-year college or university; or two to five years related experience and/or training; or equivalent combination of education and experience
• Prior Ramp experience required
• Prior management, supervisory or lead experience in the Aviation industry preferred
• Must be 18 years of age or older
• Possess and maintain a valid US driver's license with a clean driving record
• Must pass pre-employment drug screen and all pre-employment testing
• Ability to proficiently read, write and speak English
• Excellent communication skills
• Able to remain calm under pressure
• Must excel in time management skills and require minimal supervision
• Must excel in time management skills and require minimal supervision
• Able to work with a multinational work force, and to adjust to the local conditions of the station.
• Excellent knowledge of cargo/ramp GSE
• A working knowledge of the IATA Standard Ground Handling Agreement
• Aptitude to develop the supervisory team, provide succession planning, and re-engineer business processes as demanded by changes in the business
• Able to support other stations as required and ensure own station responsibilities are covered when on leave
• A proven track record in managing a business unit
• Must be comfortable frequently lifting and/or moving up to 50lbs and occasionally lift and/or move up to 70lbs.
• Must be comfortable working in all weather conditions
• Must be available and flexible to work variable shifts including weekends and holidays
• Report any significant deficiency in our products, materials and documents
• Has the duty to suggest any improvements to working practices especially those relating to safety and security
• Organizing and planning skills, with the ability and initiative to react effectively and quickly to unexpected circumstances

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.