Duty Manager

Menzies; Kansas City (KS); On-site; USD 65,000 - 90,000; Full time

Job summary

Menzies Aviation is seeking a Duty Manager in the Kansas City area to oversee ramp supervision, GSE maintenance, and aircraft maintenance personnel. You will be accountable for safety, resource management, and financial performance, while coordinating with customers and internal teams.

The role demands leadership experience in aviation, strong communication, and the ability to plan resources and reports. This on-site position requires flexibility for shifts and adherence to security procedures.

Qualifications

• Bachelor's degree from four-year college or university or equivalent combination of education and experience.
• Prior Ramp experience required.
• Prior management or supervisory experience in Aviation preferred.
• Must be 18 years or older.
• Valid US driver's license with clean driving record.
• Ability to read, write, and speak English fluently.
• Excellent communication skills.
• Able to manage time effectively with minimal supervision.
• Able to work with a multinational workforce and adapt to local conditions.
• Knowledge of cargo/ramp GSE and IATA Ground Handling Agreement is preferred.

Responsibilities

• Full accountability to the GM for health & safety, operational and financial performance.
• Plan resource allocation in each business unit.
• Liaise with customer representatives on routine matters.
• Coordinate with internal/external customers and agencies.
• Produce routine performance reports.
• Support business-unit development with timely project work.
• Lead the station equipment planning cycle.
• Ensure compliance with internal and external requirements.
• Suggest improvements to working practices, especially safety and security.
• Follow all security procedures as required.
• Perform other duties as assigned.

Skills

Ramp experience

Leadership experience

Communication skills

Time management

English proficiency

Composure under pressure

Multinational collaboration

Education

Bachelor's degree (B.A.)

Job description

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Duty Manager will be directly responsible for overseeing, ramp supervisors, GSE maintenance, and aircraft maintenance personnel. The Duty Manager will take accountability for safety, resource management, operation standards, policy implementation, client relations, and financial performance.

What you will be doing

• Full accountability to the GM for Health & Safety issues, operational and financial performance
• Planning resource allocation in each business unit
• Routine liaison with customer representatives
• Liaison with internal and external customers and agencies
• Producing routine reports
• Supporting the development of the business units with accurate and timely project work
• Leading the station equipment planning cycle
• Ensuring compliance with all internal and external operational and administrative requirements
• Has the duty to suggest any improvements to working practices especially those relating to safety and security
• Must follow all Security procedures as required
• Other duties as assigned

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for

• Bachelor's degree (B.A.) from four-year college or university; or two to five years related experience and/or training; or equivalent combination of education and experience
• Prior Ramp experience required
• Prior management, supervisory or lead experience in the Aviation industry preferred
• Must be 18 years of age or older
• Possess and maintain a valid US driver's license with a clean driving record
• Must pass pre-employment drug screen and all pre-employment testing
• Ability to proficiently read, write and speak English
• Excellent communication skills
• Able to remain calm under pressure
• Must excel in time management skills and require minimal supervision
• Able to work with a multinational work force, and to adjust to the local conditions of the station.
• Excellent knowledge of cargo/ramp GSE
• A working knowledge of the IATA Standard Ground Handling Agreement
• Aptitude to develop the supervisory team, provide succession planning, and re-engineer business processes as demanded by changes in the business
• Able to support other stations as required and ensure own station responsibilities are covered when on leave
• A proven track record in managing a business unit
• Must be comfortable frequently lifting and/or moving up to 50lbs and occasionally lift and/or move up to 70lbs.
• Must be comfortable working in all weather conditions
• Must be available and flexible to work variable shifts including weekends and holidays
• Report any significant deficiency in our products, materials and documents
• Has the duty to suggest any improvements to working practices especially those relating to safety and security
• Organizing and planning skills, with the ability and initiative to react effectively and quickly to unexpected circumstances

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.