Duty Drawback Manager - Customs Brokerage

Zarach Logistics; Bensenville (IL); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

401(k) Retirement Savings with Company Match

Medical, Vision, Dental, and Life/ADD insurance available

Flexible Schedule

Career Growth Opportunities

Job summary

A logistics company based in Bensenville, IL is seeking a Duty Drawback Manager for a full-time position. The successful candidate will oversee duty drawback processes, ensuring compliance with U.S. Customs regulations while managing a small team. Responsibilities include client relationship management and operational oversight. The ideal candidate must possess strong leadership skills, experience in customs operations, and a Bachelor's degree in a relevant field. This role offers a supportive and collaborative work environment, with opportunities for professional growth.

Qualifications

• Minimum 5 years of direct experience in duty drawback processes.
• Minimum 3 years of experience in a supervisory or management role.
• Licensed Customs Broker preferred but not required.

Responsibilities

• Manage all operational aspects of duty drawback claims.
• Serve as the primary point of contact for clients needing duty drawback services.
• Lead and supervise a small team, providing guidance and training.

Skills

Excellent leadership and team management skills

Exceptional attention to detail and organizational abilities

Strong problem-solving and analytical skills

Effective communication and interpersonal skills

Proficiency in Microsoft Office Suite

Education

Bachelor’s Degree in International Business, Supply Chain, Logistics

Tools

Customs compliance software

Job description

Duty Drawback Manager - Customs Brokerage

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This range is provided by Zarach Logistics. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $120,000.00/yr

Duty Drawback Manager - International Customs Brokerage

Chicago, IL Area

Edward J Zarach & Associates, Inc., dba Zarach Logistics located in Bensenville, Illinois near Chicago, O’Hare airport is hiring to fill a full‑time position as a Duty Drawback Manager. This person is a key member of the Customs and Compliance team responsible for overseeing the duty drawback processes, ensuring timely and accurate claim submissions, and maintaining compliance with all U.S. Customs and Border Protection (CBP) regulations. This role plays a critical part in safeguarding the company’s customs compliance while delivering exceptional service to our clients. The Manager will supervise a small team and will work cross‑functionally with internal departments, clients, and external stakeholders to optimize operational efficiency and regulatory adherence.

Our work environment includes:

• On‑the‑job training
• Growth opportunities
• Casual work attire
• Relaxed atmosphere

Position Overview

We are looking for a Duty Drawback Manager who will be responsible for all nationwide duties and tasks related to developing a client base and overseeing the duty drawback process for our current clients. The Duty Drawback Manager will be the main point of contact within Zarach Logistics for the clients needing duty drawback services. The ideal candidate will have excellent written and verbal communication skills, and the ability to prioritize tasks while thriving in a fast‑paced environment. They will need to have experience with duty drawback, and be able to consult and partner with customers, while working cross‑functionally with internal departments, clients, and external stakeholders to optimize operational efficiency and regulatory adherence.

Key Responsibilities and Competencies

Duty Drawback Operations

• Manage and oversee all operational aspects of duty drawback claims, including documentation, review, and submission.
• Ensure compliance with CBP regulations and stay updated on any regulatory changes impacting drawback claims.
• Prepare timely, accurate, and complete drawback filings.
• Act as the primary liaison with Customs on all drawback matters, including audits and inquiries.

Client Relationship Management

• Serve as the primary point of contact for a select group of clients to ensure satisfaction and proactive service delivery.
• Provide support and guidance to clients regarding documentation requirements and drawback eligibility.

Team Management

• Lead and supervise a small team, providing guidance, support, and performance feedback.
• Train new and existing team members on duty drawback processes and compliance standards.
• Collaborate with the Sales team to promote Zarach Logistics’ duty drawback services to existing and potential clients.
• Provide subject matter expertise to support client onboarding and retention efforts.
• Develop a client base focused on providing duty drawback services.

Reporting & Compliance

• Maintain organized and accurate records for all drawback claims and client files.
• Generate reports for internal tracking of filings, refunds, and pending claims.
• Support internal and external audits as needed.

Additional Duties

• Perform other duties as assigned by the Customs Broker or Director of Operations.

Skills and Educational Requirements

Education

• Bachelor’s Degree in International Business, Supply Chain, Logistics, or a related field preferred; equivalent work experience will be considered.

Experience

• Minimum 5 years of direct experience in duty drawback processes.
• Minimum 3 years of experience in a supervisory or management role.
• Licensed Customs Broker preferred but not required.
• Strong knowledge of U.S. Customs and Border Protection regulations and compliance standards.

Skills

• Excellent leadership and team management skills.
• Exceptional attention to detail and organizational abilities.
• Strong problem‑solving and analytical skills.
• Effective communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Familiarity with customs compliance software is a plus.

Statement of Non‑Inclusivity

These job descriptions are not to be construed as a complete listing of the duties and responsibilities that may be given to any employee. The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an 'at‑will' relationship.

Working Conditions

Employees work on site at the Zarach Logistics offices located in Bensenville, IL 60106. There may be instances where you may work beyond normal operating hours or need to work from home. There may be instances where you travel to client locations or other Zarach Logistics locations.

About Us

Zarach Logistics is an International Freight Forwarder and Customs Broker specializing in the fast‑paced logistics world. We believe that providing meaningful work is our mission. The organization has been thriving for over 40 years due to a culture of empowering its team to serve clients and providing our team members with the tools and flexibility to do this well. We invest in leadership and industry relevant education opportunities for our team. We celebrate our team successes in and out of work. We offer a collaborative environment and excellent benefits. If you have integrity, strive to be a good listener, and have a growth mindset, please contact us.

Please visit www.zarachlogistics.com for further information about our company.

Equal Opportunity Employer

Edward J. Zarach & Associates, Inc. dba Zarach Logistics is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Starting salary will be based on current experience.

Job Type

Full‑time

What We Offer

• 401(k) Retirement Savings with Company Match Paid time off
• Medical, Vision, Dental, and Life/ADD insurance available
• Flexible Schedule
• Career Growth Opportunities in a Growing Company

Monday - Friday 8:30 AM to 5:00 PM

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job‑related instructions and perform any other job‑related duties requested by anyone authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an 'at‑will' relationship.

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