Dutch Wonderland Ride Operator Level 5 Happy Hauntings

Herschend Family Entertainment; Lancaster (Lancaster County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Team member benefits

Job summary

Herschend Family Entertainment operates Dutch Wonderland and many other attractions. The Rides Operator role focuses on guest interaction, safe ride operation, and strict adherence to regulations.

Training includes iROC certification and ongoing safety protocols to ensure memorable experiences for guests of all ages. Team members must be safety-minded, reliable, and able to work evenings, weekends, and holidays in a high-energy park environment.

Qualifications

• No minimum education required.
• Must complete iROC course during training.

Responsibilities

• Greet and interact with guests in a fun and professional manner.
• Operate and supervise rides in accordance with safety regulations and company policies.
• Perform morning inspections and test rides before opening to guests.
• Ensure loading procedures meet height/weight/age requirements and safety restraints are secure.
• Report ride issues promptly to maintenance and management.
• Assist with opening/closing procedures and guest directions via microphone or devices.

Skills

Customer service

Safety mindset

Communication

Vigilance

Teamwork

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality—the intersection of heart and hospitality.As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.Job Description SummaryThe ride of your life begins here! The outgoing and safety-oriented Rides Operator will operate and assist with rides located throughout the park. This position involves a lot of guest interaction and a customer service-oriented mindset to provide a wonderful experience to everyone who comes to enjoy a day at the park.Ride Operators are responsible for supervising, monitoring, and attending to park rides, including boarding, securing passengers, operating the ride, and ensuring passengers exit safely.We are currently looking for a:Dutch Wonderland Ride Operator Level 5 Happy HauntingsRoles & Responsibilities:Job DescriptionRoles & Responsibilities:· Greet and interact with guest in a fun and professional manner· Must enjoy interacting with guests of all ages· Follow all Dutch Wonderland and manufacturer established safety regulations· Operates assigned ride or attraction in accordance with company policy and procedure, state and federal regulations and safety protocols.· Conduct morning inspections of assigned ride before daily operation begins· Tests rides daily before opening to guests· Answer questions related to ride operations and the park· Maintain an environment that ensures the safety of all employees and guests· Responsible for performing and enforcing accurate height, weight, or age requirements for all rides and attractions· Maintains flow of guests and while also limiting the number of guests on the loading platform· Gives directions and delivers instructions using a microphone or other communication devices· Properly check all safety restraints to ensure they are in the correct and locking position before ride cycle begins· Maintains constant vigilance while ride is operating and ensures that all riders all following appropriate safety measures· Must be alert and have quick reaction time to stop a ride properly in case of an emergency· Performs opening and closing procedures for assigned rides· Reports ride related issues and mechanical failures to management and maintenance promptly· Protects guest belongings turns in lost and found items as soon as time allows· Ability to operate all levels of rides throughout Dutch WonderlandEducation & Experience:· There is no minimum education requirement.· No previous experience is required.· All Rides Team Members must go through the International Ride Operator Certification (iROC) course as a part of the training. Successful course completion is required for this position. There is no cost to the team member for the course.Languages: Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus.Requirements:· Must be at least 18 years of age to comply with PA Child Labor Laws· Ability to work flexible schedule, including evenings, weekends, and holidays· Ability to comply with all uniform policies· Must possess safety-oriented mindset and understand the importance of complying with all Federal, State, and local regulations regarding ride operation· Must demonstrate a willingness to learn and ability to follow instructions· Must be guest-focused and also work well with other team members and supervisorsPhysical Requirements:· Ability to stand, walk, stoop, twist, kneel, bend, or squat for long periods of time· Ability to reach above shoulders throughout the workday· Ability to remain on feet for majority of the workday· Ability to climb or descend stairs for some coasters, rides, and attractions· Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more· Ability to see details of objects that are more than a few feet awayWorking Conditions:· Frequent interaction a variety of motorized and chain-driven rides and attractions· Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions· Frequent exposure to constant repetitive motion, high noise levels, flashing lights, vibrations, and heavily populated environmentsTeam member benefits:Do not miss the chance to spark your career now!