Dutch Wonderland Administrative Maintenance Coordinator

Splish Splash Water Park; Lancaster (Lancaster County); On-site; USD 36,000 - 48,000; Full time

Job summary

Dutch Wonderland is seeking an Administrative Maintenance Coordinator to support the Maintenance Department and related park operations in Lancaster, PA. The role focuses on financial processes, budgeting, invoicing, and purchasing system entries.

The ideal candidate has 1+ year of admin or maintenance office experience, strong Excel/Word/PowerPoint skills, and a customer-friendly approach. Office-based role with standard business hours at the park.

Qualifications

• High School diploma or GED required.
• 1+ year in an administrative or maintenance office role.
• Associate’s Degree, Business School, or Trade School preferred.

Responsibilities

• Assist maintenance team with budgeting, invoices, check requests, and vendor setup.
• Enter quotes and orders into PIMS and support other departments as needed.
• Maintain department electronic checkbooks and monthly budget reviews with Finance Director.
• Record and track maintenance expenditures in the Capex Checkbook for capital projects.
• Submit supply orders and ensure office supplies and forms are stocked.
• Greet guests and visitors, keep reception area tidy, and present a professional image.

Skills

Administrative support

Attention to detail

Time management

Communication

Education

High School diploma

Associate’s Degree preferred

Tools

Excel

Word

PowerPoint

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

This position is primarily responsible for providing administrative support to the Maintenance Department, along with any departments that may relate to maintenance at the park (e.g. Environmental Services, Park Services, Grounds, etc.) This position is responsible for a wide variety of tasks that will support the continued and demanding operation of park-related maintenance. The ideal candidate will possess strong attention to detail, an unwavering commitment to safety, and a positive attitude.

Dutch Wonderland Administrative Maintenance Coordinator

Roles & Responsibilities:

• Assist the maintenance team with financial processes including development of the annual budget tracking expenses, processing invoices, completing check requests, establishing vendor accounts, and ensuring payments are submitted properly and on time

• Enter quotes and orders into the company purchase request and payment system (PIMS) for the Maintenance Department. Assist other park departments with PIMS entries on a case-by-case basis when other duties allow

• Maintain accurate department electronic checkbooks, submit budget variance requests as needed, and perform monthly budget reviews with the Director of Finance

• Accurately enter quotes, orders, invoices, and payments into the Maintenance Department Capex Checkbook to track expenditures related to capital expense projects

• Submit supply and parts and supply orders to vendors when requested

• Ensure office supplies and department forms are stocked, including ride inspection sheets, ride operator sheets, time sheets, ride maintenance logs, etc.

• Review and correct payroll time sheets and time clock entries for all maintenance departments (or additionally assigned departments)

• Assist with employee scheduling, if needed

• Submit downtime in the downtime tracking systems (e.g. InforEAM)

• File records and documents in a timely manner for the Maintenance and any additional departments (e.g. Environmental Services)

• Maintain the department ride and facility historical files

• Greet and assist guests, contractors, and other visitors that enter the maintenance office or other public areas.

• Keep the assigned work areas and/or reception area clean and organized to present a professional appearance at all times

• Record and type minutes of weekly management staff meetings, and maintenance team meetings, and distribute them in a timely manner

• Other administrative duties, as assigned

• Contribute to maintaining a safe working environment for all employees

• All other duties as assigned by Maintenance or Park leadership

Education and Experience:

• High School diploma, GED, or equivalent

• Associate’s Degree, Business School, or Trade School preferred; Equivalent work experience will also be considered

• 1+ years previous work experience in an administrative or maintenance office related role

Language:

Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with PA Child Labor Laws

• Ability to work flexible schedule, including evenings, weekends, and holidays, during peak times and operating seasons

• Must be able to work normal business hours, Monday through Friday

• Must be able to greet and interact with staff, guests, and contractors in a friendly, positive, and professional manner in person and on the telephone

• Must be proficient in Microsoft Excel, Word, and Power Point.

• Ability to use computers, photocopiers, scanners, fax machines, telephones, and other common office equipment

• Previous experience with submitting, issuing, and/or receiving purchase orders preferred

• Previous experience with Workday, a plus

Physical Requirements:

• Ability to stand, walk, or sit for long periods of time

• Ability to kneel, stoop, twist, bend, or squat on occasion

• Ability to remain seated and use computer for several hours of the workday

• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more

Working Conditions:

• This role will be based in both an office setting as well as outdoor Park environment

• Subject to frequent interruptions and requests that may require reprioritization of activities

• Exposure to the variable outside temperatures, including high heat, cold, humidity, dust, rain, and other weather conditions

• Potential to be asked to work in other areas of the park, as needed

• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions

• Subject to constant repetitive motion, high noise levels, and motorized equipment