Dutch Wonderland Inn PT Houseperson

0911 Festival Fun Parks, LLC; Upper Leacock Township (PA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Flexible schedule

Free admission to Dutch Wonderland Inn

Invitations to company events

Job summary

Dutch Wonderland Inn is seeking a part-time Houseperson to maintain exceptionally clean guestrooms and support guest services. You will respond to guest requests, replenish amenities, and keep rooms and public areas pristine according to hotel standards.

Responsibilities include bed making, linen replacement, restroom and shower sanitization, and reporting maintenance issues. A flexible schedule is required, with potential evening, weekend, and holiday shifts.

Qualifications

• Must be 18 years or older to comply with PA Child Labor Laws
• Ability to work a flexible schedule including evenings, weekends, and holidays
• Reliable transportation to shift and adherence to uniform policies
• Excellent customer service skills with positive and professional demeanor
• Strong attention to detail and ability to work both independently and in a team

Responsibilities

• Provide exceptional guest service with courtesy and a smile
• Respond promptly to guest requests and deliver items as needed
• Restock linens and replace with clean supplies
• Make beds according to brand standards
• Clean and disinfect guestrooms and public areas
• Handle, label, and store cleaning chemicals safely
• Protect guest belongings and manage lost and found items
• Report damages or safety hazards to maintenance leadership
• Maintain a safe, clean, and organized work environment
• Complete all other duties assigned by leadership

Skills

Fluent English

Bilingual (Spanish or other)

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The outgoing and service-oriented Housekeeper provides exceptionally clean guestrooms for guests while following Dutch Wonderland Inn and hotel brand quality standards. The housekeepers are also tasked with responding promptly to guests’ requests and reporting maintenance issues for each room. We are currently looking for a: Dutch Wonderland Inn PT Houseperson

Roles & Responsibilities:

• Provide exceptional guest service by treating all guests with courtesy and a smile
• Respond to all guest requests by delivering any requested items in a timely manner
• Remove all linens per room and replenish with clean linens
• Make the beds as dictated by brand standards
• Remove all trash from trash cans and replace with a clean bag
• Monitor the supply of shampoo, conditioner, body wash, and toiletry items in each room replace low or missing items
• Dust and polish all fixtures and surfaces
• Ensure that windows and mirrors are clean and free of any residue
• Immediately report any damages or safety hazards to the maintenance team or lodging leadership
• Place all dirty linens in the designated laundry area
• Vacuum and sweep the floors of each room
• Clean and sanitize all showers, toilets, sinks, counters
• Empty all contents from refrigerator, if applicable
• Maintain cart and bumpers to avoid damage to walls and doors
• Properly handle, label, stock and store chemicals and cleaning supplies
• Protect guest belongings turn in lost and found items immediately
• Report room status and maintenance problems accurately and in a timely manner
• Clean and disinfect public areas of the hotel including lobby, public restrooms, tending to trash cans, and outdoor walkways, when needed
• Maintain a safe, clean, and organized work environment
• All other duties assigned by leadership

Education and Experience:

• No education requirements for this position
• Previous work experience is not required

Language: Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with PA Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Must possess a strong attention to detail, to quickly notice objects and areas around the property that require attention
• Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements:

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
• Ability to withstand heat and humidity in certain areas of the hotel
• Ability to consistently use hands to grasp, control, move objects/tools
• Ability to tolerate prolonged exposure to dust, dirt, and cleaning chemicals

Working Conditions:

• This role will predominantly be based in an indoor lodging setting, with some exposure to outdoor environments
• Some exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Subject to the handling of and exposure to oils, chemicals, detergents, and cleaners
• Subject to frequent interruptions and may need to reprioritize activities
• Subject to constant repetitive motion
• Potential exposure to bloodborne pathogens proper PPE is required in these situations

Team member benefits:

Working at Dutch Wonderland Inn is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Dutch Wonderland Inn employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills!

Palace Perks & Benefits:

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Dutch Wonderland Inn and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. We're not just in the attractions business; we're in the people business- and that starts with our own. Our 20,000+ hosts across North America are the heartbeat of our diverse and growing company. In keeping with our company values, we nurture a balance between work and family, strive to promote 70% from within and support each host’s efforts to develop a fulfilling and rewarding career