Dutch Wonderland Inn Guest Experience Agent

Story Land; Lancaster (Lancaster County); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Flexible schedule

Free park admission

Exclusive employee events

Job summary

Dutch Wonderland Inn is seeking a friendly Guest Experience Agent to welcome guests at the front desk and handle reservations, check-ins, and check-outs. You will process payments and keep the front desk organized while delivering a memorable experience for every guest.

Ideal candidates have strong customer service skills, basic computer literacy, and the ability to multitask in a fast-paced environment. This part-time role offers flexible scheduling and access to park perks.

Qualifications

• High school diploma, GED, or equivalent preferred.
• 1+ year of hospitality or front desk experience a plus.
• Fluency in English; bilingual skills a plus.

Responsibilities

• Greet and interact with guests in a warm, friendly manner.
• Use property management system to make reservations and check guests in and out.
• Process payments and maintain PCI compliance.
• Provide guests with information about events and nearby parks.

Skills

Customer service

Communication

POS system

MS Office

Multitasking

Education

High school diploma

Tools

PC software

Job description

## Dutch Wonderland Inn Guest Experience AgentApply: Dutch Wonderland Inn, 2285 Lincoln Highway East, Lancaster, PA 17602, United States of America: Part time: Posted Yesterday: JR107334Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.While each brand offers something unique, all are united by a shared purpose: *Bringing Families Closer Together by Creating Memories Worth Repeating*. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality—the intersection of heart and hospitality.As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.The service driven Guest Experience Agent (Front Desk Lodging) provides courteous, prompt service to potential or resident guests by answering phones, making reservations, checking guests in/out, and interacting with guests in a friendly and professional manner to create a memorable experience. This role is essential in making a great first impression on our guests!**We are currently looking for a:**Dutch Wonderland Inn Guest Experience Agent**Roles & Responsibilities:**Roles & Responsibilities:· Greet and interact with guests in a warm, friendly, fun, and professional manner· Maintain a neat, clean, and professional appearance· Utilize property management system to make reservations, check-in and check-out guests, process payments, maintain a cash drawer and operate office equipment· Ensure a smooth check-in and check-out process for guests· Deliver guest amenities as requested· Accurately process guest payments while maintaining PCI compliance· Operate internal communication devices in an efficient and professional manner while answering and transferring calls· Provide highest level of service by anticipating, listening attentively, and promptly responding to guest requests and complaints· Partner with housekeeping and/or maintenance to ensure guest requests and complaints are resolved in a timely manner· Keep the front desk area clean and neat by sanitizing surfaces and office equipment· Demonstrate a working knowledge of all services and facilities of the property· Comply with all standard operating procedures· Accurately document the overnight shift happenings and provide updates to lodging leadership on a routine basis· Provide guests with insightful information about other nearby parks and properties· Inform guests of events and activities that may be occurring during their visit· Promptly escalate any maintenance issues or emergencies to the appropriate authorities· Assist with operating the retail Point-of-Sale (POS) system, as needed· All other duties assigned by leadershipEducation and Experience:· High school diploma, GED, or equivalent preferred Equivalent work experience will also be considered· 1+ year of previous hospitality or front desk experience a plus, but not requiredLanguage: Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus.Requirements:· Must be at least 18 years of age to comply with PA Child Labor Laws· Ability to work flexible schedule, including evenings, weekends, and holidays· Must have reliable transportation to and from work for your scheduled shift· Ability to comply with all uniform policies· Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner· Ability to portray a positive, outgoing, professional attitude· Ability to handle pressure and difficult situations with poise and finesse· Must possess strong written and verbal communication skills· Must possess strong attention to detail and problem-solving abilities· Ability to accurately use Point of Sale (POS) and/or other cash handling equipment· Ability to use office technology and equipment, such as PC, software, and copier· Must be proficient in Microsoft Outlook, Excel, Word, and Power Point· Ability to follow direction, multi-task, and work as part of a team as well as independentlyPhysical Requirements:· Ability to stand in place for long periods of time· Ability to stand, walk, and remain on feet for majority of the workday· Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders· Ability to remain sedentary for extended periods of time, while using a computer· Ability to carry, push, pull, lift, and hold objects weighing up to 20 poundsWorking Conditions:· This role will be based in an indoor lodging setting, predominantly at the front desk· Potential exposure to the variable outside temperatures on occasion, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions· Subject to frequent interruptions and may need to reprioritize activities· Subject to constant repetitive motionPalace Perks & Benefits:· Flexible schedule· Ability to cross-train and learn unique skills across various departments· Free admission to Dutch Wonderland and all Palace Entertainment parks on your days off· Invitations to exclusive company-sponsored employee events throughout the season**Team member benefits:**Do not miss the chance to spark your career now!### Help Us Create Memories Worth RepeatingWe're not just in the attractions business; we're in the people business- and that starts with our own. Our 20,000+ hosts across North America are the heartbeat of our diverse and growing company. In keeping with our company values, we nurture a balance between work and family, strive to promote 70% from within and support each host’s efforts to develop a fulfilling and rewarding career