Dutch Wonderland Security

Story Land; Lancaster (Lancaster County); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Flexible schedule

Cross-training across departments

Free park admission

Job summary

Dutch Wonderland in Lancaster, PA seeks a Security Agent to maintain a safe environment for guests and staff. The ideal candidate has attention to detail, strong problem-solving skills, and the ability to stay calm under pressure.

Responsibilities include enforcing park rules, monitoring assets, and responding to emergencies. Must be able to work flexible hours, including evenings, weekends, and holidays; a high school diploma or equivalent is required; English fluency is essential and bilingual

Qualifications

• High School diploma or equivalent.
• 1+ year security or related experience desired.
• Fluent English; bilingual skills a plus.

Responsibilities

• Enforce all Park rules and regulations.
• Monitor assets to ensure guest and employee safety.
• Communicate potential issues to supervisors in a timely manner.
• Assist in safety prevention and emergencies; support crowd control.

Skills

Attention to detail

Problem-solving

Communication

Fluent English

Spanish / bilingual

Education

High School diploma, GED, or equivalent

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®

Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved.

We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

Security Agents are responsible for maintaining a safe environment for guests and employees. The perfect candidate should have an eye for detail, a knack for problem-solving, and an ability to remain calm in stressful situations.

Dutch Wonderland Security Roles & Responsibilities:

Job Duties & Responsibilities:

• Enforce all Park rules and regulations
• Monitor Park assets with intent to ensure the safety of all our guests and employees
• Maintain constant vigilance while the park is operating to identify any potential issues or safety concerns communicate any potential issues to other departments and/or leadership in a timely manner
• Conduct bag checks to prevent prohibited items from entering the park
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests
• Monitor guest safety and communicate conflicts to supervisors on duty
• Take control of emergency and intense situations while remaining calm
• Professionally manage crowd control during emergency situations
• Continuously monitor guest behaviors and attempt to curtail any potential situations before they escalates further
• Exercise clear and concise communications with all park departments
• Answer phone calls, providing pleasant and helpful phone contact for staff and the public.
• Assist in safety prevention efforts, including responding to all safety calls, fire alarms, and emergencies.
• Utilize electronic card access, closed circuit television, and other audio/visual monitoring systems, monitors and supervises the response to all reports or irregular conditions, including the unauthorized entry of persons or vehicles to protected buildings and areas, breaches of perimeter security or any other suspicious activities occurring on the property.
• All other duties as assigned by leadership

Education and Experience:

• High School diploma, GED, or equivalent
• Equivalent work experience will also be considered
• 1+ year of previous security or related experience highly desired

Language:

Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with PA Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comprehend and carry out verbal and written instructions
• Ability to apply knowledge of security methods, procedures, interviewing, listening, and note-taking techniques for specific situations
• Ability to deal fairly, objectively, and courteously with the public without regard to race, ethnicity, religion, or political beliefs
• Ability to analyze people and/or situations quick and calmly and take appropriate actions in a quick and effective manner
• Ability to operate a variety of electronic equipment, such as cameras, radios, personal computers, or other communication devices
• Ability to professionally and calmly deal with stressful and/or tense situations
• Ability to collaborate with other team members, external first responders, and emergency personnel during emergency situations
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

Physical Requirements:

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to walk, stand, or run on uphill, downhill, or uneven surfaces.
• Ability to remain sedentary for extended periods of time, while using a computer/camera equipment
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
• Must have good visual acuity, night vision, and peripheral vision.
• Ability to see details of objects that are more than a few feet away

Working Conditions:

• This role will be based in both an office setting as well as frequent exposure to all other indoor and outdoor park environments
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Subject to dark environments, particularly during midnight shift
• Subject to constant repetitive motion, high noise levels, flashing lights, and heavily populated environments
• Subject to frequent interruptions and requests that may require reprioritization of activities

Team member benefits:

Working at Dutch Wonderland is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Dutch Wonderland employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Palace Perks & Benefits:

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Dutch Wonderland and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement.

If you want a fun, flexible job with an innovative company, look no further than Dutch Wonderland.

We're not just in the attractions business; we're in the people business-and that starts with our own. Our 20,000+ hosts across North America are the heartbeat of our diverse and growing company. In keeping with our company values, we nurture a balance between work and family, strive to promote 70% from within and support each host’s efforts to develop a fulfilling and rewarding career